Project Manager

• Directly manage information technology projects to provide unique services or products.
• Act as a key stakeholder in IT operational processes and service delivery.
• Coordinate, monitor, and optimize services provided to customers end-to-end.
• Analyze data from multiple disparate sources to provide cybersecurity and privacy insights.
• Provide direction, oversight, and monitoring of project activities to ensure successful service delivery.
• Develop and integrate system, network, performance, and cybersecurity requirements into project and contract language.
• Define and enforce Service-Level Agreements (SLAs) and Operating Level Agreements (OLAs).
• Gather feedback on customer satisfaction and drive continual improvement initiatives.
• Lead workforce planning initiatives, including recruitment, retention, and training of cyber talent.
• Manage project budgets, staffing, contracts, and Conduct needs analysis to identify opportunities for improved business process solutions.
• Provide recommendations on project costs, design concepts, and design changes.
• Collaborate with other service managers and product owners to balance priorities and meet customer requirements.
• Conduct import/export reviews to manage supply chain risks.
• Monitor, measure, and evaluate compliance, risk, and assurance activities.
• Ensure acquisitions, procurements, and outsourcing efforts address IT security requirements.
• Review and conduct audits of IT projects and service performance.
• Recommend improvements and upgrades to enhance system efficiency and effectiveness.

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