Maze

Product Designer

• Define AI-Agent UX Patterns: Design how security teams collaborate with autonomous AI agents — how investigations get presented, how trust is established, how humans steer the agent without slowing it down. You're inventing patterns, not applying existing ones.
• Drive Product Direction, Not Just Design: Operate as a product-led designer — shaping roadmap, challenging requirements, influencing leadership with research and business reasoning. The bar is "what should we build, and why" alongside "how should it look."
• Own the Product Surface End-to-End: Take features from problem framing through shipped product, working in tight partnership with PMs and engineers — including backend. Run discovery, prototype rapidly, validate with customers, and stay close to implementation. No throwing designs over the wall, no shipping around the engineering team.
• Build the Design System: Create and scale a component-based design system that becomes the foundation for everything we ship. Establish patterns for AI-human collaboration that the team can build on as we grow.
• Pioneer AI-Assisted Design Workflows: Use AI tools to accelerate ideation, prototyping, and exploration — and develop the methodologies the rest of the team will adopt. Your daily workflow is itself a contribution.
• Translate Research Into Design: Run customer research, talk to security teams directly, and turn what you learn into shipped product. Use AI-assisted analysis to move from insight to prototype in days, not weeks.
• Set the Quality Bar: Establish what "good" looks like for product design at Maze across craft, consistency, and customer impact — as the foundation for a design team that scales behind you.

Financial Planning and Analysis

• Help with accounts receivable and collections, including dunning process management
• Support accounts payable and credit card reconciliation
• Support month end including FP&A work (reporting and financial analysis)
• Run month-end commissions processing with accuracy and on short time-table
• Support audit preparation and execution
• Step into ad hoc tasks/projects as they arise, this role requires flexibility and a willingness to lean in where needed

Accounting & Finance Contractor – Part-Time

Customer Success Manager

• Build deep, trusted relationships with a portfolio of high-value, strategic customers. Understand their business objectives and create customized strategies to drive value and achieve measurable outcomes.
• Champion the adoption of Maze solutions by proactively identifying opportunities for growth and recommending tailored use cases aligned with the client’s evolving needs and strategic priorities.
• Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate their research practices and demonstrate the impact of Maze’s solutions on their business goals.
• Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with client leadership and budget owners.
• Serve as the voice of the customer within Maze, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with client needs.
• Proactively identify challenges and provide creative, scalable solutions to ensure client success, leveraging internal resources and cross-functional collaboration.
• Partner with Account Executives (AEs) and Account Managers (AMs) to ensure renewals and identify expansion opportunities, contributing to both customer retention and revenue growth.
• Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces Maze’s value proposition.

Strategic Customer Success Manager

Revenue Operations

• Diagnose funnel performance, identify bottlenecks, and recommend actions to improve velocity, conversion, and forecast predictability
• Lead cross-functional initiatives that improve efficiency, scalability, and operational rigor across the revenue engine
• Define and execute our AI transformation strategy across GTM, including smarter prospecting, automated insights, and Customer Success workflows
• Own and evolve the GTM tech stack across marketing, sales, and post-sales functions, while building AI-first automations and workflows**Current tools include Salesforce, HubSpot, Clay, Outreach, and Gong, though our stack will continue to evolve
• Improve data quality and operational reliability through automated audits, enrichment workflows, and scalable data governance practices
• Own and optimize our enrichment engine and core GTM data infrastructure
• Support key operational processes including deal desk, onboarding, and day-to-day GTM execution

Senior Revenue Operations Manager – US

Business Development Rep

• Own US Outbound from Day One
• Pick Up the Phone and Win the Conversation
• Engineer Your Own Stack
• Test, Measure, Pivot Fast
• Become Known in the Security Community
• Partner Tightly with the AE
• Feed the Marketing Engine
• Earn Your Path to AE

Founding BDR

• Support customers in adopting Maze effectively and building confidence in their research practice.
• Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis.
• Tailor guidance to customers across a wide research maturity range—from seasoned UXRs to teams new to research.
• Help customers scale research beyond individuals into broader cross-functional teams.
• Own the post-sale relationship and renewal strategy for a mid market book across NAMER.
• Drive adoption depth, feature utilization, and long-term engagement across multiple teams and organizational levels.
• Fully own the renewal motion—pricing, quoting, negotiation, forecasting, and value narrative.
• Maintain strong, predictable renewal forecasting and manage risk early.
• Develop deep product expertise to guide customers on advanced capabilities and new features.
• Identify new champions, emerging use cases, workflow expansion, and organizational signals that point to healthy upsell or cross-sell pathways.
• Qualify expansion opportunities and collaborate with AMs/AEs on structuring, forecasting, and progressing the commercial motion.
• Partner with AMs/AEs directly on large, multi-team, or complex expansion initiatives where they lead the commercial negotiation.
• Advise senior stakeholders—Design Directors, Heads of Research, VP Product, and occasionally C-suite—on integrating continuous research into their product development processes.
• Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products.
• Deliver strategic recommendations that tie Maze usage directly to business outcomes.
• Lead structured Executive Business Reviews (EBRs) that showcase value, measurable impact, usage trends, insights, and aligned next steps.
• Surface opportunities to deepen adoption and expand Maze into additional teams.
• Act as the Voice of the Customer, surfacing adoption blockers, research trends, product feedback, and insights to Product, Research Partners, and GTM leadership.
• Collaborate with Product to shape roadmap priorities informed by customer behavior.
• Work with Marketing and Research Partners to amplify customer stories, best practices, and referenceability.

Product Designer

Accounting & Finance Contractor – Part-Time

Strategic Customer Success Manager

Senior Revenue Operations Manager – US

Founding BDR

Customer Success Manager, NAMER