Mayflower

Hardware Engineer

• Perform firmware updates and lifecycle management for server hardware
• Troubleshoot hardware and infrastructure-related issues (servers, components, connectivity)
• Support provisioning and decommissioning of bare metal servers
• Work with out-of-band management interfaces (IPMI / iDRAC / iLO or similar)
• Apply and maintain hardware configuration standards and profiles
• Participate in incident response and root cause analysis
• Contribute to development of operational processes and documentation (SOPs)
• Collaborate with infrastructure, network and devops teams
• Participate in evaluation and selection of hardware configurations (CPU, RAM, storage, components)
• Contribute to infrastructure scaling and hardware standardization
• Participate in on-call rotations

Customer Support

• Handle and resolve customer complaints providing the best customer experience.
• Investigate complaints, troubleshoot issues and identifying trending problems.
• Report bugs to the technical team.

Customer Support Specialist

Hardware Engineer – Data Center Operations

Community Manager

• Form and develop a thriving Japanese-speaking community.
• Attract new members and ensure an inclusive, vibrant atmosphere.
• Attend offline events and engage with community members face-to-face.
• Moderate and manage existing Discord channel.
• Actively interact in chats, help onboard new members, and provide friendly support.
• Gather and share user feedback to improve our platform’s functionality.
• Prevent and resolve community conflicts with professionalism.
• Monitor community metrics and conduct engagement activities to foster participation.

Community Manager, Japanese-speaking

Engineer

• Deliver adequate monitoring and failsafe solutions(HA, DRP) for OpenStack cloud.
• Support and scale company.
• Internal OpenSource cloud solution.
• Infrastructure services, such as: Proxies, DNS, caches, gateways, etc.
• Prometheus\VictoriaMetrics.
• Roles\chars\modules for IaC (Ansible, Terraform).
• CI/CD for cloud provision.

Hardware Engineer

Customer Support Specialist

Hardware Engineer – Data Center Operations

Community Manager, Japanese-speaking

IaaS Engineer