Content Writer

Mayflower

Content Writer focused on enhancing quality and consistency of Support & Moderation documents. Collaborating with stakeholders for effective knowledge management.

Posted 7/20/2026full-timeRemote • 🇨🇾 CyprusMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong English writing skills and the ability to create clear, structured content tailored for diverse audiences. Proficient in content management and improvement processes, ensuring documentation is accurate, up-to-date, and easily navigable.

Highest-signal resume keywords

Content WritingKnowledge ManagementConfluenceAI Tools for WritingAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Content DesignCopywritingDocumentationProcess DocumentationContent Quality Checks

Soft Skills

AdaptabilityOrganizational SkillsCommunication Skills

Tools & Technologies

ConfluenceAI Writing Tools

Industry Keywords

Content StandardsTone of VoiceStakeholder RequirementsContent MaintenanceKnowledge Base

About the role

Key responsibilities & impact

Own and maintain hundreds of content items across Support and Moderation, including knowledge base articles, process documentation, macros, bot replies, announcements, and internal guides.
Write clear, simple content for different audiences: agents, moderators, and customers.
Turn complex processes and rules into easy-to-understand documentation.
Keep the knowledge base well-organised, up to date, and easy to navigate.
Follow content standards for structure, terminology, formatting, and tone of voice.
Review content regularly to remove outdated, duplicate, unclear, or missing information.
Gather requirements from stakeholders and create accurate content based on business needs.
Build and continuously improve the content creation and maintenance process across Support and Moderation.
Use stakeholders' feedback, QC results, and business changes to drive continuous improvement of content.

Requirements

What you’ll need

Strong English writing skills (C1+).
Experience in content writing, copywriting, knowledge management, content design, or similar.
Experience with Confluence or similar knowledge-base/documentation tools.
Experience using AI tools for writing, rewriting, summarising, structuring information, and content quality checks.
Ability to work in a fast-paced environment with high volumes of content and manage repetitive writing/editing tasks without losing quality.
Ability to adapt content for different audiences: support agents, moderation specialists, internal teams, and end customers.
Understanding of tone of voice and ability to adapt wording based on context, topic sensitivity, and audience.
Strong attention to detail, consistency, terminology, and structure.
Ability to organise information logically, identify duplicated, outdated, conflicting, unclear, or missing content, and maintain documentation so it is easy to find, use, and update.
Ability to maintain naming conventions, labels, page hierarchy, templates, and version control.

Benefits

Comp & perks

Full remote work.
Competitive compensation with a service contract.
Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.
An annual allowance that you can use for home office improvements, sports activities, equipment upgrades, and more—tailor it to what benefits you most.
Investment in your development: paid language courses, access to various learning platforms, and a mindfulness benefit, including psychological support with 50% coverage.
Career growth in a fast-scaling project with opportunities to influence technical decisions.
A culture of recognition: our peer reward program celebrates contributions from across the team.