MaxPeople HR

Sales

• **In This Role, You Will:**
• - Lead, coach, and develop the sales team through in-field coaching, accompanied sales consultations, structured training sessions, and regular performance feedback.
• - Reinforce a trust-based, consultative in-home sales approach tailored to residential homeowners.
• - Ensure accurate scoping, pricing discipline, and margin protection throughout the sales process.
• - Maintain CRM accuracy and pipeline transparency, ensuring consistent lead follow-up and nurturing.
• - Partner closely with Operations to support smooth project handoffs and proactive customer communication.
• - Collaborate with Marketing on lead flow, campaign effectiveness, and showroom / event activity.
• - Champion values-aligned performance standards and foster a culture of accountability and continuous improvement.
• **Key Responsibilities:**
• **Governance & Profit Protection**
• - Safeguard company reputation and profitability by enforcing ethical and compliant sales practices.
• - Review and approve all sales agreements to ensure pricing, structure, and documentation meet company standards.
• - Guarantee contracts align with financial targets and operational capabilities.
• **Revenue Leadership & Goal Achievement**
• - Own the company’s annual sales plan; achieve defined revenue and margin goals.
• - Analyze performance metrics (close rates, margin, average ticket, rehash success) to optimize profitability.
• - Convert missed consultations into re-hash opportunities and manage a structured re-engagement program.
• - Maintain weekly scorecards tracking demo rate, close rate, referral rate, and average sale value.
• **Sales Team Development & Coaching**
• - Recruit, hire, and onboard Design Consultants / Sales Reps aligned with company culture.
• - Train and certify reps in the Four Seasons 10 Habits sales model and trust-based in-home consultation process.
• - Conduct scheduled training meetings, ride-alongs, and quality-control calls to evaluate performance.
• - Review “pitch / miss” recordings and provide feedback to reinforce proper protocol.
• - Coach underperformers, recognize top performers, and foster a culture of accountability and growth.
• **Sales Operations & Systems**
• - Oversee assignment of confirmed appointments to sales reps by skill and territory.
• - Maintain CRM data accuracy, enforce follow-up protocols, and monitor pipeline conversion.
• - Manage all sales tools – demo kits, presentation materials, financing programs, software, and hardware.
• - Implement inspection routines to ensure consistent execution and adherence to the sales model.
• **Marketing Collaboration & Lead Generation**
• - Partner with Marketing to ensure a full appointment calendar and consistent lead flow.
• - Oversee appointment setters, showroom hosts, and the marketing coordinator.
• - Support home shows, events, and promotional campaigns; ensure brand alignment and lead quality.
• - Collaborate with Marketing and Operations to optimize lead management, referral programs, and client nurturing funnels.
• **Product & Market Expansion**
• - Research and introduce complementary products or service offerings to expand market share.
• - Work with engineering and operations to validate feasibility, pricing, and delivery.
• - Monitor industry trends and competitive offerings to maintain leadership in the outdoor-living category.
• **Leadership & Communication**
• - Participate in executive and leadership meetings; contribute to strategic planning and quarterly goal setting.
• - Serve as an advocate for the sales team within leadership discussions while upholding company standards.
• - Promote alignment between Sales, Marketing, Operations, and Finance to ensure seamless client experience.
• - Model professional, positive, and ethical behavior in all interactions.

Sales and Marketing Manager

• Develop and execute a sales strategy to expand market presence across multiple channels.
• Manage and grow existing customer accounts, ensuring strong long-term partnerships.
• Identify and secure new business opportunities, including national accounts and emerging sectors.
• Partner with internal teams on promotions, launches, and seasonal programs.
• Negotiate pricing, contracts, and programs with distributors and key accounts.
• Provide market intelligence on competitors, consumer trends, and opportunities.
• Represent the company at customer events, industry functions, and trade shows.
• Report on sales performance, forecasts, and results to senior leadership.

National Sales Manager – Food and Beverage

Operations

• Lead the delivery of MML’s most complex projects and oversee multi-million-dollar budgets.
• Oversee the day-to-day execution of MML’s largest projects, ensuring completion on time, within budget, and in compliance with safety and quality standards.
• Align departmental operations with company objectives and drive efficiencies in scheduling and resource allocation.
• Collaborate cross-functionally with Procurement, Engineering, Finance, and HR to deliver integrated solutions.
• Manage labour, subcontractors, consultants, equipment, and material resources and forecast resource needs with Project Managers and HR.
• Partner with Health and Safety to lead and improve programs and establish quality control procedures across all phases of construction.
• Mentor and support Project Managers and operations staff, conduct performance reviews, and recommend training programs.
• Build strong relationships with clients, subcontractors, and suppliers; represent the company in negotiations and meetings.
• Develop and manage departmental budgets exceeding $50M annually and provide accurate forecasts and track performance.
• Implement Lean/Six Sigma frameworks and other efficiency tools; encourage innovation and adoption of new systems and technologies.

Sales and Marketing Manager

National Sales Manager – Food and Beverage

Director, Construction Operations – Major Projects