MaxiFrota

Financial Planning and Analysis

• Support accounts payable and accounts receivable processes.
• Prepare and update daily, weekly and monthly cash flow forecasts.
• Assist in preparing and analyzing periodic financial reports.
• Support budget planning and financial controls.
• Perform financial reconciliations and data validations.
• Monitor financial KPIs, assisting leadership with analyses.
• Support internal and external audit routines.
• Liaise with internal departments, suppliers and partners to ensure deadlines and the quality of information.

Financial Analyst

Call Center Representative

• Provide guidance and respond to requests;
• Clarify questions from users, authorized partners and corporate clients via the Call Center;
• Record suggestions and complaints from users, authorized partners and Nutricash clients via the Call Center;
• Provide specialized technical services and support via telephone;
• Conduct surveys and register customers via telephone support;
• Follow planned and controlled scripts to acquire, retain or recover customers;
• Provide technical support to corporate clients, fleet managers and authorized workshops through the Call Center.

Technical Support, Call Center

Product Manager

• Manage and prioritize the unified backlog for all solutions, balancing enhancement requests with day-to-day maintenance;
• Ensure deliveries meet established SLAs, monitoring deadlines and the functional quality of solutions;
• Act as the primary point of contact with the IT team, translating business needs into clear, actionable technical requirements;
• Monitor operational metrics such as response time and bug incidence to continuously improve the portfolio’s health;
• Create and maintain detailed functional documentation (User Stories, acceptance criteria, and process flows) in the area’s shared environment;
• Support technical definitions to ensure the feasibility of solutions proposed by Analysts and the Product Designer;
• Keep records updated on technical decisions and platform evolutions for partner teams’ reference;
• Filter requests submitted by other areas to the Product team, facilitating communication and ensuring transparent information flow about the product;
• Actively participate in team rituals (Dailies, Plannings, Reviews), fostering a collaborative environment and mutual support;
• Work closely with Analysts and Product Designers to ensure technical implementation aligns with the team’s proposed solution.

Financial Analyst

Technical Support, Call Center

Product Owner