Site Support Engineer – L2
Maxana
contract
Posted on:
Location Type: Remote
Location: Illinois • United States
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Salary
💰 $20 - $23 per hour
Tech Stack
About the role
- Provide on-site technical support to end-users, addressing a wide range of issues promptly.
- Install, configure, and maintain IT equipment including computers, printers, and networking devices.
- Troubleshoot hardware and software issues and escalate unresolved problems as necessary.
- Collaborate with remote teams to resolve complex technical issues.
- Assist in the setup and deployment of new technologies and systems.
- Document support activities, manage tickets, and maintain an inventory of IT assets.
- Ensure adherence to IT security policies and procedures during all support activities.
Requirements
- Experience in **IT support, help desk, or technical support roles**.
- Strong troubleshooting skills for both hardware and software issues.
- Familiarity with Windows and macOS operating systems.
- Ability to work independently and manage multiple tasks effectively.
- Excellent communication skills, both written and verbal.
- Willingness to learn new technologies and improve existing skills.
Benefits
- $20-23 an hour
- Fully remote
- Annual contract (continual renewal with good performance)
- Hands-on experience with enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supporttechnical supporttroubleshootinghardware issuessoftware issuesWindowsmacOSinstallationconfigurationmaintenance
Soft Skills
communication skillsindependencetask managementcollaborationwillingness to learn