Maxana

Desktop Support Analyst, Azure Virtual Desktop

Maxana

full-time

Posted on:

Location Type: Remote

Location: Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

Azure

About the role

  • Provide L2-L3 support for users accessing systems via **Azure Virtual Desktop (AVD)**
  • Troubleshoot login issues, session disconnects, performance problems, and application access
  • Support local laptops used primarily for AVD connectivity
  • Support **Nerdio-managed AVD environments**, including:
  • - Dynamic host pools
  • - Golden image updates (following runbooks)
  • - Software distribution to AVD hosts
  • Support user access and devices via:
  • - Active Directory (AD)
  • - Microsoft Entra ID (Azure AD)
  • - Intune
  • Provide operational support for:
  • - PrinterLogic
  • - Mimecast
  • - Zscaler
  • Perform daily checks, follow change processes, and escalate issues when required
  • **Role Level & Growth Path**This role may be filled at different levels depending on experience. Some team members will focus on ticket resolution, while others may take on deeper troubleshooting, escalation support, or coordination responsibilities. Role level and scope will be discussed during the interview process.

Requirements

  • Experience in **Service Desk, IT Support, or Endpoint Support**
  • Hands-on experience supporting **Azure Virtual Desktop (AVD)**
  • **Experience working with Nerdio (mandatory)**
  • Strong Windows 10/11 troubleshooting skills
  • Familiarity with Active Directory and user account management
  • Comfortable working in structured, process-driven environments
  • Strong written and spoken English (B2 or above)
Benefits
  • Competitive pay
  • Fully remote
  • Clear scope and expectations
  • Hands-on experience with AVD and enterprise tools
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Azure Virtual DesktopNerdioWindows 10Windows 11Active DirectoryIntunePrinterLogicMimecastZscalertroubleshooting
Soft Skills
problem-solvingcommunicationprocess-driventeam collaborationescalation support