Maxana

Azure Virtual Desktop Support Analyst

Maxana

contract

Posted on:

Location Type: Remote

Location: Brazil

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Tech Stack

Azure

About the role

  • Provide **L1, L2, L3 support (depending on skillset)** for users accessing systems via **Azure Virtual Desktop (AVD)**
  • Troubleshoot **login issues, session disconnects, performance problems, and application access**
  • Support **local laptops** used primarily for AVD connectivity
  • Support **AVD environments**, including:
  • - Session hosts and host pools
  • - Golden image updates (following runbooks)
  • - Software distribution to AVD hosts
  • Support user access and devices via:
  • - **Active Directory (AD)**
  • - **Microsoft Entra ID (Azure AD)**
  • - **Intune**
  • Provide operational support for:
  • - **PrinterLogic**
  • - **Mimecast**
  • - **Zscaler**
  • Perform **daily checks**, follow **change processes**, and **escalate issues** when required
  • Role Level & Growth Path**This role may be filled at different levels depending on experience. Some team members will focus on **ticket resolution**, while others may take on **deeper troubleshooting, escalation support, or coordination responsibilities**. Role level and scope will be discussed during the interview process.

Requirements

  • Experience in **Service Desk, IT Support, or Endpoint Support**
  • **Hands-on experience supporting Azure Virtual Desktop (AVD)** or Windows 365
  • **Experience with Nerdio is a plus, but not required**
  • Strong **Windows 10/11** troubleshooting skills
  • Familiarity with **Active Directory** and user account management
  • Comfortable working in **structured, process-driven environments**
  • Strong **written and spoken English** (B2 or above)
Benefits
  • Competitive pay
  • Fully remote
  • Clear scope and expectations
  • Hands-on experience with **AVD and enterprise tools**
  • Opportunity to **grow into senior or lead support roles**

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
L1 supportL2 supportL3 supporttroubleshootingAzure Virtual DesktopWindows 10Windows 11Active DirectoryIntuneticket resolution
Soft skills
strong written Englishstrong spoken Englishcomfortable in structured environmentsproblem-solvingcommunication