Maxana

IT Support Analyst – Endpoint, Service Desk

Maxana

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Mid-LevelSenior

Tech Stack

Azure

About the role

  • Provide L1–L2 support for users accessing systems via **Azure Virtual Desktop (AVD)**
  • Troubleshoot login issues, session disconnects, performance problems, and application access
  • Support local laptops used primarily for AVD connectivity
  • Support **Nerdio-managed AVD environments**, including:
  • Dynamic host pools
  • Golden image updates (following runbooks)
  • Software distribution to AVD hosts
  • Support user access and devices via:
  • Active Directory (AD)
  • Microsoft Entra ID (Azure AD)
  • Intune
  • Provide operational support for:
  • PrinterLogic
  • Mimecast
  • Zscaler
  • Perform daily checks, follow change processes, and escalate issues when required

Requirements

  • Experience in **Service Desk, IT Support, or Endpoint Support**
  • Hands-on experience supporting **Azure Virtual Desktop (AVD)**
  • **Experience working with Nerdio (mandatory)**
  • Strong Windows 10/11 troubleshooting skills
  • Familiarity with Active Directory and user account management
  • Comfortable working in structured, process-driven environments
  • Strong written and spoken English (B2 or above)
Benefits
  • Competitive pay
  • Fully remote
  • Clear scope and expectations
  • Hands-on experience with AVD and enterprise tools
  • Opportunity to grow advance into leadership roles, while working with the brightest minds in the game

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
Azure Virtual DesktopNerdioWindows 10Windows 11Active DirectoryIntunePrinterLogicMimecastZscalertroubleshooting
Soft skills
communicationproblem-solvingprocess-drivenwritten Englishspoken English