Maxana

Systems Administrator II / Endpoint Support Engineer

Maxana

full-time

Posted on:

Location Type: Remote

Location: Brazil

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Job Level

Junior

About the role

  • Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues
  • Support end users through **Windows 11 upgrades**, resolving deployment failures and Software Center issues
  • Assist with software installs, policy updates, and configuration changes to maintain a consistent user experience
  • Manage and monitor application deployments through **Microsoft SCCM**
  • Create, analyze, and maintain SCCM reports to track compliance and deployment success
  • Troubleshoot imaging issues such as duplicate device records, failed task sequences, and deployment errors
  • Support day-to-day operations of the **Adaptiva platform**, including licensing, vulnerability workflows, and portal configuration
  • Partner with Adaptiva support and internal engineering teams on escalations and advanced troubleshooting
  • Perform environment clean-up and maintenance during organizational changes (e.g., divestitures or infrastructure transitions)
  • Work cross-functionally with systems, network, and security teams to identify root causes and long-term fixes
  • Document procedures, resolutions, and best practices to improve internal knowledge bases and operational efficiency

Requirements

  • 1–3 years of experience in IT support, endpoint management, or systems administration
  • Experience supporting enterprise Windows environments
  • ***Proficient English Level (both written and speaking--B2 or above)***
  • Microsoft SCCM (application deployment, imaging, reporting)
  • Windows 10/11 configuration and troubleshooting
  • Patch management and software distribution
  • Adaptiva experience strongly preferred
  • Clear, professional communication with both technical and non-technical users
  • Strong troubleshooting and analytical skills
  • Ability to work independently while collaborating with distributed IT teams
  • Microsoft Certified: Modern Desktop Administrator Associate (Nice to Have)
  • CompTIA A+ or equivalent (Nice to Have)
Benefits
  • - Fully Remote Work
  • - Competitive Pay
  • - Working for an industry leading, tech forward company
  • - Training & Development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
endpoint managementIT supportsystems administrationWindows 10 configurationWindows 11 configurationtroubleshootingpatch managementsoftware distributionapplication deploymentimaging
Soft Skills
professional communicationanalytical skillstroubleshooting skillsindependent workcollaboration
Certifications
Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+