Maxana

Systems Administrator II / Endpoint Support Engineer

Maxana

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇧🇷 Brazil

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Job Level

Junior

About the role

  • Serve as Tier 1–2 support for endpoint-related issues including login failures, update errors, and application issues
  • Support end users through **Windows 11 upgrades**, resolving deployment failures and Software Center issues
  • Assist with software installs, policy updates, and configuration changes to maintain a consistent user experience
  • Manage and monitor application deployments through **Microsoft SCCM**
  • Create, analyze, and maintain SCCM reports to track compliance and deployment success
  • Troubleshoot imaging issues such as duplicate device records, failed task sequences, and deployment errors
  • Support day-to-day operations of the **Adaptiva platform**, including licensing, vulnerability workflows, and portal configuration
  • Partner with Adaptiva support and internal engineering teams on escalations and advanced troubleshooting
  • Perform environment clean-up and maintenance during organizational changes (e.g., divestitures or infrastructure transitions)
  • Work cross-functionally with systems, network, and security teams to identify root causes and long-term fixes
  • Document procedures, resolutions, and best practices to improve internal knowledge bases and operational efficiency

Requirements

  • 1–3 years of experience in IT support, endpoint management, or systems administration
  • Experience supporting enterprise Windows environments
  • ***Proficient English Level (both written and speaking--B2 or above)***
  • Microsoft SCCM (application deployment, imaging, reporting)
  • Windows 10/11 configuration and troubleshooting
  • Patch management and software distribution
  • Adaptiva experience strongly preferred
  • Clear, professional communication with both technical and non-technical users
  • Strong troubleshooting and analytical skills
  • Ability to work independently while collaborating with distributed IT teams
  • Microsoft Certified: Modern Desktop Administrator Associate (Nice to Have)
  • CompTIA A+ or equivalent (Nice to Have)
Benefits
  • - Fully Remote Work
  • - Competitive Pay
  • - Working for an industry leading, tech forward company
  • - Training & Development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
endpoint managementIT supportsystems administrationWindows 10 configurationWindows 11 configurationtroubleshootingpatch managementsoftware distributionapplication deploymentimaging
Soft skills
professional communicationanalytical skillstroubleshooting skillsindependent workcollaboration
Certifications
Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+