Business Operations Manager
Maveris
full-time
Posted on:
Location Type: Remote
Location: District of Columbia • Virginia • United States
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Tech Stack
About the role
- Managing and improving day-to-day business operations for the VA Business Unit, ensuring priorities, initiatives, and activities are coordinated across service delivery, growth, and internal operations.
- Creating, documenting, and refining business unit–level processes, workflows, and standard operating procedures that support consistent execution across programs and growth efforts.
- Coordinating with program managers, technical leaders, and growth staff to track initiatives, risks, dependencies, decisions, and action items, and ensure timely follow-through.
- Developing and maintaining dashboards, trackers, and reports that provide visibility into operational performance, staffing, forecasts, pipeline status, and overall business unit health.
- Supporting business development and capture readiness activities, including pipeline tracking, capture milestone coordination, staffing inputs, and readiness reviews.
- Assisting with operational planning and prioritization, helping translate business unit goals into actionable plans and measurable outcomes.
- Facilitating internal meetings, documenting decisions, and ensuring actions are executed and closed in a timely manner.
- Identifying gaps, inefficiencies, or risks in how the business unit operates and recommending practical, scalable process improvements.
Requirements
- 7+ years of experience in business operations, program operations, PMO, management consulting, or a similar role in a federal services, IT services, or technology environment.
- Experience working across service delivery, business development, and internal operations functions.
- Demonstrated ability to create, improve, and document processes and workflows.
- High proficiency in Microsoft Office applications, including Word, PowerPoint, and Excel, with experience producing executive-ready documents, presentations, and analyses.
- Familiarity with Microsoft Teams, SharePoint, Power BI, and Power Automate for collaboration, reporting, dashboards, and workflow automation is a plus.
- Experience supporting or working within federal government programs, preferably related to VA, health IT, cybersecurity, or enterprise IT.
- Strong written and verbal communication skills, with the ability to produce clear, concise materials for leadership and stakeholders.
- Highly organized, detail-oriented, and comfortable managing competing priorities.
- Familiarity with federal contracting constructs, including IDIQs, BPAs, and task orders.
- Background in cybersecurity, IT services, or Health IT programs is a plus.
- Certifications such as Project Management Professional (PMP), Certified Associate in Project Management (CAPM), Certified Scrum Master (CSM), or other related certifications are a plus.
Benefits
- 401(k) with company match
- Dental Insurance
- Health Insurance
- Vision Insurance
- Life Insurance
- Paid Time Off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
business operationsprogram operationsprocess improvementworkflow documentationoperational planningdata analysispipeline trackingrisk managementperformance reportingstaffing coordination
Soft Skills
communication skillsorganizational skillsdetail-orientedtime managementproblem-solvingcollaborationleadershipmeeting facilitationdecision documentationprioritization
Certifications
Project Management Professional (PMP)Certified Associate in Project Management (CAPM)Certified Scrum Master (CSM)