Serve as an internal subject matter expert (SME) on complex plan design, benefit interpretation, and compliance-related questions, supporting Maven’s Client Success, Client Delivery, and Sales teams
Selectively participate in prospect and client-facing meetings as needed as a benefit design subject matter expert
Design and refine coverage policies using best practices informed by research, competitive intelligence, and market analysis
Analyze Maven’s book of business to identify opportunities to enhance existing benefit designs for Maven’s clients
Maintain detailed and accurate internal documentation for Maven’s large and diverse client base, ensuring year-over-year consistency and high-quality standards
Support benefit design changes during employer implementation and renewals, partnering closely with internal teams throughout the process
Conduct quality assurance on benefit configurations, documentation, and logic to ensure accuracy and alignment with client intent
Collaborate cross-functionally with Growth, Operations, and Product teams to ensure smooth implementation, operational excellence, and scalable processes

Requirements

At least 3 years of experience in employer benefits, payer organizations, HR/benefits consulting, or other relevant health benefits roles
Strong understanding of health and wellness benefit structures and the U.S. health insurance marketplace
Excellent written and oral communication skills, with the ability to translate complex technical concepts into clear, accessible language
Exceptional organizational skills and attention to detail; ability to manage multiple priorities while maintaining accuracy
Ability to work collaboratively across teams while also exercising independent judgment
Bachelor’s degree required

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

benefit designcompliance interpretationquality assurancemarket analysisdocumentation managementdata analysishealth benefits structuresU.S. health insurance marketplace

Soft skills

communication skillsorganizational skillsattention to detailcollaborationindependent judgment

Certifications

Bachelor’s degree