Build and maintain trusted relationships with enterprise customers, ensuring they see tangible value from Maven’s platform and AI copilots.
Lead onboarding engagements that are efficient, data-informed, and customized to complex enterprise workflows.
Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Requirements

7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
Strong enterprise account management experience with technical and strategic stakeholders
Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
Experience navigating AI quality, prompt tuning, or training data workflows
Excellent communication, organizational, and relationship-building skills
A customer-first mindset with a passion for ethical, human-centric AI
Comfort working in fast-paced, early-stage environments

Benefits

Competitive salary
Comprehensive benefits
Meaningful equity stakes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementAI best practicesAI qualityprompt tuningtraining data workflowsenterprise automation toolsdata analysisproduct usage analysiscontinuous improvement

Soft Skills

communicationorganizational skillsrelationship-buildingcustomer-first mindsetstrategic advisoryleadershipadaptabilitycollaborationproblem-solvingpassion for ethical AI