Maven AGI

Customer Experience Manager

Maven AGI

full-time

Posted on:

Location Type: Hybrid

Location: Boston • Massachusetts • 🇺🇸 United States

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Salary

💰 $120,000 - $140,000 per year

Job Level

SeniorLead

Tech Stack

Maven

About the role

  • Build and maintain trusted relationships with enterprise customers, ensuring they see tangible value from Maven’s platform and AI copilots.
  • Lead onboarding engagements that are efficient, data-informed, and customized to complex enterprise workflows.
  • Partner with customers to drive meaningful adoption of our platform, consumption of contracted volumes, identifying opportunities to scale usage and expand into new teams or use cases.
  • Act as a strategic advisor on AI best practices, enabling customers to optimize both human and AI-generated responses.
  • Collect, analyze, and present product usage and quality data, especially around responses where Maven did not score itself with high quality, to guide continuous improvement.
  • Work closely with Solutions/Implementation Engineers, Product Managers, and the Engineering team to ensure customer needs are translated into product outcomes.

Requirements

  • 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
  • Strong enterprise account management experience with technical and strategic stakeholders
  • Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
  • Experience navigating AI quality, prompt tuning, or training data workflows
  • Excellent communication, organizational, and relationship-building skills
  • A customer-first mindset with a passion for ethical, human-centric AI
  • Comfort working in fast-paced, early-stage environments
Benefits
  • Competitive salary
  • Comprehensive benefits
  • Meaningful equity stakes

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer successaccount managementAI best practicesAI qualityprompt tuningtraining data workflowsenterprise automation toolsdata analysisproduct usage analysiscontinuous improvement
Soft skills
communicationorganizational skillsrelationship-buildingcustomer-first mindsetstrategic advisoryleadershipadaptabilitycollaborationproblem-solvingpassion for ethical AI