Matthews International

Customer Service Representative

Matthews International

full-time

Posted on:

Location Type: Office

Location: Aurora • United States

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About the role

  • Provide a high level of customer service via telephone, email, written communication or personal contact to resolve mostly routine problems and requests.
  • Identify and assess customers’ service needs and refer to other service or technical departments for follow up or additional information as needed.
  • Ensure order instructions and information are submitted accurately and per customer specifications.
  • Maintain current and accurate order entry information in all required software programs.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.

Requirements

  • High School Diploma or GED
  • Associate Degree or equivalent from two-year college or technical school preferred.
  • 3+ years of previous customer service experience preferred; or equivalent combination of education and experience
  • High degree of proficiency MS Office Suite, Outlook & Internet applications
  • Strong analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
  • Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
  • Solid understanding and application of mathematical concepts
  • Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
  • Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment.
  • Ability to work with and influence peers and senior management
  • Self-motivated with critical attention to detail, deadlines and reporting
  • Ability to work overtime as necessary.
Benefits
  • Reasonable accommodations may be made to enable individuals to perform the essential functions
  • Equal Opportunity Employer Minorities/Women/Veterans/Disabled.
  • Matthews International endeavors to make our employment website and application process accessible to all users and applicants.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceorder entryanalytical skillsproblem-solvingpresentation skillsbudgetingproject managementplanningmathematical concepts
Soft Skills
interpersonal skillsverbal communicationwritten communicationcollaborative relationshipsself-motivatedattention to detailability to work autonomouslyability to work in a teaminfluence peers and management
Certifications
High School DiplomaGEDAssociate Degree