Matter of Health l CQC Registered

Operations

• Handle customer and chef operations: inbox/WhatsApp, onboarding, de-escalate issues, keep updates crisp
• Manage recruitment flow: source, screen, schedule trials, onboard chefs and staff
• Billing & finance admin: invoice runs, refunds/credits, weekly reconciliation
• Maintain and create simple n8n/Zapier flows
• Compliance admin: NDAs, contractor packs, KYC/IDs, background checks, sales tax management, tidy files
• Process building: create SOPs and improve company-wide processes

Senior Operations Manager, Health and Fitness