Matrix Technologies, Inc.

Architect

• Lead project designs, direct other architects and designers to complete architectural designs in accordance with accepted practices and company standards.
• Assist with and lead the development of contract documents, including Revit models, drawings, details, specifications, and installation scopes of work.
• Lead the development and maintenance of Revit standards, templates, and libraries.
• Work with the Department Manager for team improvements, technology needs, sales strategies, proposal development, and production efficiency.
• Mentor other architects and designers to facilitate a learning experience for subordinate personnel.
• Manage discipline project budgets utilizing Work Breakdown Structures Report (WBS), segregating tasks and associated costs in accordance with the scope of work outlined in project proposals.
• Supervise and direct assigned project personnel and control projects, including productivity, resource hours used, project changes, and adherence to predefined scope of services.
• Maintain and submit accurate budget and schedule forecasts to the Project Manager, Department Manager, and Client for evaluation of productivity and schedule variance.
• Maintain project correspondence file to include project-related memos, letters, scope change documentation, and associated documents.
• Maintain positive client relations and develop potential work opportunities.
• Works in a safe manner at all times. Adheres to both Matrix and client-established safety standards when appropriate.

Customer Success Manager

• Maintains and expands relationships with strategically important large and regional customers in addition to multiple named customers
• Responsible for developing, growing and maintaining strategic accounts
• Represents the entire range of company services to assigned customers
• Leads customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company
• Achieves strategic customer objectives defined by company management
• Closely coordinates company executives’ involvement with customer management
• Establishes productive, professional relationships with key personnel in assigned customer accounts
• Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones on an annual basis
• Proactively assesses, clarifies, and validates customer needs on an ongoing basis
• Understands competitive landscape in strategic accounts
• Assists in the negotiations of Master Service Agreement with strategic accounts
• Meets assigned expectations for profitability within assigned accounts
• Creates and maintains account specific sales presentations
• Completes strategic customer account plans that meet company standards
• Helps others maintain customer satisfaction ratings that meet company standards
• Enlists the support of engineering and management resources as needed
• Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations
• Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
• Maintains involvement in active projects to ensure company and account goals are being managed and attained
• Leads the identification, engagement and development of new strategic clients that meet the companies aligned goals
• Partners with company regional client managers to gain alignment and support the clients regional locations

Senior Client Success Manager

• Lead project designs, direct other architects and designers to complete architectural designs in accordance with accepted practices and company standards.
• Assist with and lead the development of contract documents, including Revit models, drawings, details, specifications, and installation scopes of work.
• Lead the development and maintenance of Revit standards, templates, and libraries.
• Work with the Department Manager for team improvements, technology needs, sales strategies, proposal development, and production efficiency.
• Mentor other architects and designers to facilitate a learning experience for subordinate personnel.
• Manage discipline project budgets utilizing Work Breakdown Structures Report (WBS), segregating tasks and associated costs in accordance with the scope of work outlined in project proposals.
• Supervise and direct assigned project personnel and control projects, including productivity, resource hours used, project changes, and adherence to predefined scope of services.
• Maintain and submit accurate budget and schedule forecasts to the Project Manager, Department Manager, and Client for evaluation of productivity and schedule variance.
• Maintain project correspondence file to include project-related memos, letters, scope change documentation, and associated documents.
• Maintain positive client relations and develop potential work opportunities.
• Works in a safe manner at all times.