Senior Client Success Manager

Matrix Technologies, Inc.

Senior Client Success Manager managing key customer relationships and strategic accounts for engineering services company. Leading account planning and ensuring customer satisfaction with comprehensive solutions.

Posted 5/23/2026full-timeMaumee • Ohio • 🇺🇸 United StatesSenior💰 $113,000 - $146,000 per yearWebsite

About the role

Key responsibilities & impact

Maintains and expands relationships with strategically important large and regional customers in addition to multiple named customers
Responsible for developing, growing and maintaining strategic accounts
Represents the entire range of company services to assigned customers
Leads customer account planning cycle and ensuring assigned customers’ needs and expectations are met by the company
Achieves strategic customer objectives defined by company management
Closely coordinates company executives’ involvement with customer management
Establishes productive, professional relationships with key personnel in assigned customer accounts
Proactively leads a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones on an annual basis
Proactively assesses, clarifies, and validates customer needs on an ongoing basis
Understands competitive landscape in strategic accounts
Assists in the negotiations of Master Service Agreement with strategic accounts
Meets assigned expectations for profitability within assigned accounts
Creates and maintains account specific sales presentations
Completes strategic customer account plans that meet company standards
Helps others maintain customer satisfaction ratings that meet company standards
Enlists the support of engineering and management resources as needed
Coordinates the involvement of company personnel, including engineering and management resources, in order to meet account performance objectives and customers’ expectations
Leads solution development efforts that best address customer needs, while coordinating the involvement of all necessary company personnel
Maintains involvement in active projects to ensure company and account goals are being managed and attained
Leads the identification, engagement and development of new strategic clients that meet the companies aligned goals
Partners with company regional client managers to gain alignment and support the clients regional locations

Requirements

What you’ll need

Ten to fifteen years of strategic industry experience in a business-to-business sales environment
Bachelor of Science degree in an engineering discipline, or other related technical field, or business/engineering hybrid degree from an accredited college or university
Experience in Engineering/Industrial sales
Experience in Engineering Solutions Driven approach by leading capital, Opex or improvement projects for industrial manufacturing
Master of business administration (MBA) is preferred and/or equivalent experience
Strong verbal and written skills
Strong organizational and time management skills
Computer proficiency and competent with MS Office products
Active driver’s license
Ability to travel extensively; 50-75% local/daytime, 25-50% overnight

Benefits

Comp & perks

Health Insurance with Prescription Drug Coverage
Dental and Vision Insurance
Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
Paid Parental Leave, Bereavement Leave
Flexible Work Schedules, Work at Home Options
Wellness Program with Incentive Dollars, Preventative Health Screenings
Employee Assistance Program (EAP), Critical Illness and Accident Insurance
401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
Market-based competitive Compensation and Overtime Pay for Salaried positions
Quarterly Bonus Program and Spot Bonus Program
Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
Life Insurance Paid by Matrix and Buy-Up Options
Short-Term and Long-Term Disability Plan Paid by Matrix
Technical, Managerial, and Administrative Career Paths
Onboarding and Mentoring, Internal Training and Cross Training
PE Certifications, Registration, and Renewals
Assessments and Leadership Development
External Certification Programs, Professional Memberships
Tuition Reimbursement Program
Regular Employee Updates and Town Halls, Annual Engagement Surveys
Employee Service Awards and Peer Recognition
Strong Fundamentals (Core Values)
Employee Referral Program/Bonus
Casual Dress
Discount Programs
Community Involvement Committee
Sports Teams and Clubs

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business-to-business salesengineering solutionscapital projectsOpex projectsimprovement projectsaccount planningcustomer account managementsales presentationsstrategic account planningcustomer satisfaction management

Soft Skills

relationship managementnegotiationorganizational skillstime managementverbal communicationwritten communicationproactive assessmentleadershipcollaborationcustomer needs validation

Certifications

Bachelor of Science degreeMaster of Business Administration (MBA)