Matrix Global

Network Engineer

• Provide L2/L3 remote network support for retail stores across the UK.
• Diagnose and resolve complex incidents involving: Cisco routers, switches, firewalls (ASA/Firepower)
• Wireless controllers and access points
• VPN, SD-WAN, LAN/WAN connectivity
• Perform root cause analysis (RCA) and implement long-term corrective actions.
• Configure, optimize, and maintain Cisco network devices to ensure stability and performance.
• Manage network changes through established ITIL/Change Management processes.
• Monitor network performance and proactively identify areas for improvement.
• Support POS network connectivity, in-store wireless, back-office network systems, and store-to-HQ communication.
• Resolve issues impacting store operations with a focus on minimizing downtime.
• Maintain accurate technical documentation, network diagrams, and configuration records.
• Work closely with internal teams, vendors, and service providers to resolve escalations.
• Communicate effectively with non-technical store staff when guiding troubleshooting steps.

Senior SME Network Engineer – Remote Support