Customer Care Representative
Matera
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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Salary
💰 €40,000 - €45,000 per year
About the role
- Consulting and supporting customers on a variety of issues, as well as commissioning and coordinating service providers, both by phone and email
- Distributing incoming inquiries to the responsible teams
- Intelligent automation of existing processes
- Building a knowledge base for recurring questions
Requirements
- You approach problems creatively and persist until you find the best solution
- You enjoy interacting with people
- You have a good numerical understanding
- Initial experience with real estate or law is a plus but not required
- You speak German at a very good level and can communicate confidently in English
Benefits
- Discounted membership for Urban Sports Club
- Lunch vouchers
- Monthly public transport subsidy
- Autonomous work with room for creative input
- Steep learning curve in a growing SaaS startup
- Ambitious team where fun is not forgotten :)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
creative problem solvingpersistenceinterpersonal skillsnumerical understandingcommunication