Match Group

Director, Governance

Match Group

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • United States

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Salary

💰 $185,000 - $200,000 per year

Job Level

Lead

About the role

  • Define and execute a multi-year governance strategy, establishing high-level KPIs and large-scale improvement goals that align with Match Group’s global portfolio.
  • Lead the evolution of Trust & Safety policy strategy, ensuring a principled balance between platform values, global regulatory requirements (e.g., DSA), and emerging industry standards.
  • Shape the internal narrative on risk mitigation and organizational impact; translate complex data into high-quality, ELT-ready materials for senior leadership.
  • Recruit, mentor, and scale a high-performing, multi-disciplinary team of managers across Policy, Training, and Quality functions.
  • Build adaptable team structures and "BizOps" workflows that maintain high performance amidst shifting business demands and growth.
  • Foster a professional environment rooted in deep domain expertise, transparency, and continuous development, ensuring the team is equipped to handle high-stakes safety challenges.
  • Direct the strategic impact of the training ecosystem, ensuring global moderators are equipped with the nuance and SOPs required for high-accuracy enforcement.
  • Oversee a robust quality program that serves as a diagnostic tool, providing critical insights into the health of the moderation and customer care ecosystems.
  • Build and maintain RACI models and escalation routines to clarify roles, align stakeholders, and enable decisive action.
  • Partner with Product and Engineering to co-design moderation tools, automation systems, and "human-in-the-loop" capabilities, ensuring governance insights drive technical roadmaps.
  • Drive analytical rigor within the team, converting feedback loops and workstream insights into actionable improvements for product and operational partners.
  • Lead comprehensive post-mortems and ensure all moderation and support processes are audit-ready and compliant with global legal mandates.
  • Monitor emerging risk signals and content trends; lead cross-functional incident response and crisis management efforts.
  • Partner with Operations leadership to set the "Gold Standard" for moderation performance, ensuring quality rubrics drive operational alignment.
  • Serve as a trusted advisor to senior leadership, driving solutions through strategic partnerships across Legal and Product.

Requirements

  • 7+ years of experience in Trust & Safety, Content Policy, or Risk Management, with at least 4+ years of experience managing other people managers.
  • Proven experience leading high-performing, multi-disciplinary teams across multiple time zones and cultures; adept at managing asynchronous global operations without losing momentum.
  • Proven ability to lead through ambiguity, helping teams navigate "PR firestorms," regulatory shifts, and evolving business demands with composure.
  • Deep expertise in drafting, editing, and auditing moderation policies, agent training curricula, and quality assurance frameworks at an enterprise scale.
  • Advanced understanding of moderation tooling and automation, with the ability to navigate the complex trade-offs between algorithmic scale and human nuance.
  • Ability to partner effectively with Legal and Compliance teams to ensure all governance workstreams meet global regulatory requirements (e.g., DSA, UKOSA).
  • Proficiency in using data-driven storytelling to elevate the organizational narrative, turning raw "feedback loop" data into strategic insights for executive leadership.
  • Proven ability to oversee complex, cross-functional programs that impact millions of users across a diverse portfolio of brands.
  • A "systems thinker" capable of proposing new perspectives and scalable solutions to chronic platform integrity challenges.
  • Exceptional stakeholder engagement skills; able to build high-trust partnerships across Product, Engineering, Legal, Analytics, and Design.
Benefits
  • Mind & Body – Medical, mental health, and wellness benefits to support your overall health and well-being
  • Financial Wellness – Competitive compensation, 100% employer match on 401k contributions up to 10% (cap at $10,000), as well as an employee stock purchase program to help you feel supported in your financial security
  • Unplug – Generous PTO and 14 paid holidays so you can unplug
  • Career – Annual training allowance for professional development and ERG membership opportunities and events so you feel connected and empowered in your work
  • Family – Families come in all shapes and sizes so we offer 20 weeks of 100% paid parental leave, fertility, adoption, and child care resources, as well as pet insurance and discounts
  • Company Gatherings – We host company events where our employees get to know each other and build a sense of connection and belonging!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Trust & SafetyContent PolicyRisk Managementmoderation policiesagent training curriculaquality assurance frameworksmoderation toolingautomationdata-driven storytellingcross-functional program management
Soft Skills
leadershipteam managementstakeholder engagementstrategic partnershipssystems thinkingnavigating ambiguitycomposure under pressurementoringbuilding trustadaptability