Masterworks

Operations

• Owns the day-to-day health of Masterworks' client tracking ecosystem
• Deploy and maintain tracking tags, investigate conversion data gaps, and support new client onboarding
• Monitor and maintain Piwik PRO tracking configurations across 100+ client site instances
• Manage Piwik PRO tag configurations: tags, triggers, variables, and container publishes
• Review daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity
• Serve as primary responder to telemetry tickets from Client Services
• Support technical digital onboarding of new clients
• Ensure tracking for capital partner sites conforms to Gloo corporate requirements

Telemetry Operations Manager

Creative Strategist

• Lead creative strategy for an assigned portfolio of clients
• Develop campaign concepts, art direction, and strategic recommendations
• Create and evolve messaging frameworks that support fundraising and brand-building efforts
• Analyze campaign results to identify what creative approaches are driving success

Account Manager

• Work to ensure seamless client service delivery.
• Assist in preparing client-facing materials, including presentations, status reports, and campaign updates.
• Participate in client meetings, document key takeaways, and track follow-ups.
• Maintain consistent communication with internal teams to ensure alignment on client priorities.
• Resolve client issues promptly and professionally, ensuring a high standard of service and satisfaction.
• Foster and maintain reliable partnerships with clients through regular interaction, effective troubleshooting, and a sincere commitment to their organizational goals.
• Develop strategies and coordinate the execution of integrated marketing campaigns across multiple channels, including digital, email, and direct response.
• Collaborate with internal teams (strategy, creative, production, analytics) to advance campaign deliverables.
• Maintain quality assurance processes to ensure accuracy and consistency across all outputs.
• Assist in compiling, organizing and facilitating campaign performance data.
• Develop reporting materials and performance summaries.
• Identify and escalate key trends or variances in campaign results.
• Conduct market, audience, and competitive research as needed.
• Demonstrate a strong interest in marketing, fundraising, and client service.
• Actively seek feedback and apply learnings to improve performance.
• Develop a working knowledge of agency processes, tools, and client verticals.

Account Strategist I

Analyst

• Analyze fundraising performance across multiple channels
• Identify trends in donor acquisition and retention
• Evaluate campaign performance and testing opportunities
• Deliver actionable recommendations through dashboards and presentations
• Collaborate with internal teams to support client goals and strategies

Telemetry Operations Manager

Creative Strategist

Account Strategist I

Fundraising Analyst