Telemetry Operations Manager

Masterworks

Telemetry Operations Manager handling client tracking ecosystem for a nonprofit agency. Deploying tracking solutions, managing client onboarding, and ensuring data collection compliance.

Posted 7/8/2026full-timeRemote • Washington • 🇺🇸 United StatesMid-LevelSenior💰 $80,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Owns the day-to-day health of Masterworks' client tracking ecosystem
Deploy and maintain tracking tags, investigate conversion data gaps, and support new client onboarding
Monitor and maintain Piwik PRO tracking configurations across 100+ client site instances
Manage Piwik PRO tag configurations: tags, triggers, variables, and container publishes
Review daily and weekly telemetry monitoring alerts, identify gaps in results data collection, and triage issues by severity
Serve as primary responder to telemetry tickets from Client Services
Support technical digital onboarding of new clients
Ensure tracking for capital partner sites conforms to Gloo corporate requirements

Requirements

What you’ll need

3–5 years of hands-on digital analytics or tag management experience
Strong working knowledge of Google Tag Manager, building and managing tags, triggers, variables, and container structures
Experience with a web analytics platform (Piwik PRO, GA4, Adobe Analytics, or similar), configuring goals, events, and e-commerce tracking
Ability to debug tracking issues using browser developer tools, including reading the network tab, inspecting the dataLayer, and following event chains
Comfortable managing multiple client contexts simultaneously without losing the thread (documentation is key here!)
Clear written communication, you'll regularly explain technical findings to non-technical teammates and clients using Slack, email, and Fibery

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Digital AnalyticsTag ManagementPiwik PROGoogle Tag ManagerEvent TrackingE-Commerce TrackingData Layer InspectionTelemetry MonitoringConversion Data AnalysisClient Onboarding

Soft Skills

Clear CommunicationDocumentation SkillsProblem-SolvingClient ManagementMultitasking