Masters of Marketing

Student Success Junior Manager

Masters of Marketing

full-time

Posted on:

Location Type: Remote

Location: Germany

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Entry Level

About the role

  • You are the primary point of contact for our participants; you ensure smooth training operations and handle general administrative tasks as well as light IT duties.
  • You are responsible for the smooth running of administrative processes related to course delivery and act as the liaison between the instructor team and participants.
  • You handle processing of education vouchers, preparation of contract documents, recording absences, and issuing certificates upon successful completion.
  • You support participants, prospects, and colleagues via video calls or phone, assisting with questions or issues.
  • You maintain close communication with our funding bodies regarding reporting and extensions of measures for participants.
  • You contribute to improving internal processes to continuously enhance the participant experience.

Requirements

  • Communication & service mindset: You communicate clearly, courteously, and solution-oriented, and enjoy actively supporting participants.
  • Structure & reliability: You work in an organized manner, prioritize effectively, and keep an overview even when handling multiple concurrent tasks.
  • Ownership: You work independently, tackle issues proactively, and find pragmatic solutions rather than waiting for instructions.
  • Empathy & tact: You can relate to different life situations and support people respectfully — even in challenging moments.
  • Hands-on mentality: You enjoy a dynamic environment with varied tasks and want to make a real impact.
  • German: You speak and write German at native level (C2).
  • Tools & digital skills: Confident user of Google Workspace (Gmail, Calendar, Docs, etc.); ideally some experience with CRM/support tools (e.g., HubSpot).
Benefits
  • 100% remote — work from wherever you are most productive.
  • Fair compensation package that reflects responsibility and impact.
  • Flexible working hours & a culture of trust — we focus on output.
  • Structured onboarding and personal development through regular feedback.
  • Team spirit despite remote work — we meet regularly for team events (mostly in Germany).
  • Discounted EGYM Wellpass membership (€16/month) with access to numerous fitness and sports offerings in Germany.
  • Alternatively: tax-free Givve Card (€50/month) for personal use in Germany (e.g., shopping).
  • BusinessBike — lease your preferred bike to stay mobile and active in everyday life.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
communicationservice mindsetorganizationreliabilityownershipproactive problem-solvingempathytacthands-on mentalitysupport