Relationship Manager
MassMutual
full-time
Posted on:
Location Type: Hybrid
Location: Springfield • Massachusetts • United States
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Salary
💰 $67,400 - $88,400 per year
About the role
- Support the day-to-day operations activities of our strategic distribution business, delivering tailored, concierge level service to our distribution partners.
- Act as liaison between external partners and internal teams to drive resolution on all service issues, leading as relationship manager for our distribution partners.
- Own and drive to resolution all firm back office and wholesaler escalated service issues.
- Serve as a point of contact for inquiries from business partners including external third-party record-keepers and external auditors.
- Produce and distribute daily, weekly and/or monthly reports related to our distribution partners’ business.
- Gain a deep understanding of our distribution partners’ business models and tailor operations to support them.
- Demonstrate agility and flexibility to work on or support special projects as needed.
Requirements
- 3+ years of relationship management, or comparable concierge level client services experience
- 1+ year of insurance industry experience, with knowledge of annuities, life, disability, LTC, or hybrid insurance products
- Estimated travel 10%: ability to travel to firms, which can be located anywhere in the country
Benefits
- Regular meetings with the MMSD team
- Focused one-on-one meetings with your manager
- Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups
- Access to learning content on Degreed and other informational platforms
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementclient servicesagilityflexibilitycommunication