Onboarding & Offboarding
Set up and configure new user accounts, devices, and software.
Ensure departing employees are properly offboarded, including account deactivation and equipment retrieval.
IT Service Desk Support
Act as the first point of contact for IT-related issues via phone, email, or ticketing system.
Provide Tier 1 support for hardware, software, and network issues, escalating when necessary.
Equipment Deployment
Prepare, image, and deploy laptops, desktops, and peripherals to end users.
Maintain inventory of IT equipment and ensure timely replacements or upgrades.
Technical Issue Resolution
Troubleshoot and resolve common desktop, application, and connectivity problems.
Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive.
Asset Management
Assist with tracking and maintaining IT assets in the asset management system.
Ensure accurate documentation of equipment assignments and returns.
Tier 1 Cybersecurity Support
Monitor and respond to basic security alerts and incidents.
Educate users on security best practices and assist with password resets, MFA, and phishing reports.

Requirements

Associate or bachelor’s degree in information technology or related field or equivalent experience.
A minimum of zero to three (0–3) years of experience in IT desktop support or help desk role.
Knowledge of Windows 11 operating system and Microsoft 365 applications.
Basic understanding of cybersecurity principles and incident response.
Excellent problem-solving, organizational, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.
Familiarity with IT asset management practices and ticketing systems, preferred.
Knowledge of endpoint management tools (e.g., Intune, SCCM), preferred.
Exposure to ITIL practices and service desk workflows, preferred.
CompTIA A+, Network+, or Security+ certification, a plus.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

IT desktop supporthelp desk supporttroubleshootingMicrosoft 365Windows 11cybersecurity principlesincident responseendpoint managementIT asset managementticketing systems

Soft skills

problem-solvingorganizational skillscommunication skillsindependent workcollaborative workfast-paced environment

Certifications

CompTIA A+CompTIA Network+CompTIA Security+