Mashreq

Senior Associate, Payment Investigation – Payments Operations

Mashreq

full-time

Posted on:

Location Type: Remote

Location: Pakistan

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Job Level

Senior

About the role

  • Processing of investigation query messages such as return of funds, unable to apply, amendment, BCNR, recall of funds, OFAC, FATF.
  • Ensuring response to all queries as per SLA, prioritization of sensitive messages, maintaining close co-ordination with other banks, operations team, business line and customer service desk to facilitate case closure.
  • Analyzing recurrent queries and working with Associate manager to suggest process improvements to reduce repetitive queries.
  • Manage investigation based on the agreed matrices with business.

Requirements

  • Working knowledge of payment processing both outward and inward.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment processinginvestigation query processingcase closure managementprocess improvement analysis
Soft Skills
coordinationprioritizationcommunication