Mashreq

Virtual Relationship Manager

Mashreq

full-time

Posted on:

Location Type: Office

Location: Pakistan

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About the role

  • Serving as the key digital bridge between the bank and its SME clients.
  • Driving proactive client engagement and overseeing seamless onboarding and post-onboarding support.
  • Ensuring tailored financial solutions and accountable for performance, client satisfaction, and revenue growth.
  • Managing Lead Management & Drop-off Handling, NSTP Scenarios, Assisted client onboarding, and Complaints Handling.
  • Cross-Selling within 3 MOB.

Requirements

  • Strong sales knowledge & market trends/investments/ Financial Market Knowledge
  • Strong Interpersonal skills and cultural sensitivity
  • Relationship Management & Networking skills. Extrovert/Amiable personality
  • At least 5-7 years’ experience in a similar job.
  • Self-Motivated and positive attitude.
  • Analytical and numeric skills.
  • Problem resolution skills.
  • Ability to work under pressure and think on his/er feet.
  • Dynamic, result-oriented approach to work.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
sales knowledgefinancial market knowledgelead managementdrop-off handlingclient onboardingcomplaints handlingcross-selling
Soft Skills
interpersonal skillscultural sensitivityrelationship managementnetworking skillsself-motivatedpositive attitudeanalytical skillsnumeric skillsproblem resolution skillsability to work under pressure