Mashreq

Senior Manager – Operational Resilience, Operational Risk

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

Senior

About the role

  • Support the strategic direction, development, and implementation of the Operational Resilience Framework across Mashreq Group.
  • Liaise with stakeholders across business units to proactively identify, map, document, and assess Critical Business Services.
  • Facilitate cross-functional collaboration by engaging representatives from relevant departments, risk teams, and business units to ensure accurate identification and assessment of critical services.
  • Define impact tolerances and acceptable levels of disruption for each Critical Business Service.
  • Assist in developing recovery capabilities and support initiatives aimed at strengthening resilience across critical business services.
  • Conduct periodic reviews of Business Impact Analyses and Threat Assessments, identifying internal and external risks, their likelihood, and potential impacts.
  • Support business units across the Group in developing, maintaining, and exercising their Business Continuity Plans.
  • Serve as the subject matter expert (SME) on all aspects related to Operational Resilience and crisis management.
  • Coordinate and effectively engage with stakeholders across the Group, including Technology, Third-Party Management, Security and other relevant business units.
  • Lead and manage crisis management response during incidents ensuring effective communication and coordination for stakeholders across the group.
  • Develop, facilitate, and execute crisis management simulation exercises for business units and the Crisis Management Team.
  • Remain flexible and support any additional resilience-related activities required to address emerging challenges.

Requirements

  • Minimum of 10 years’ experience in the financial industry, including at least 8 years in Business Continuity, Crisis Management, or Operational Resilience.
  • Strong knowledge of local and international regulations, including NCEMA, UAE Central Bank Operational Resilience Regulations, ISO 22361:2022, ISO 22301:2019, Basel Principles for Operational Resilience, FCA/PRA regulations, and DORA.
  • Professional certification from the Business Continuity Institute (e.g., CBCI) or Certified Business Continuity Professional (CBCP) is required.
  • Excellent written and verbal communication skills, with the ability to synthesize complex concepts into clear, concise, and actionable information.
  • Collaborative team player with strong initiative and the ability to work effectively across cross-functional teams.
  • Strong stakeholder management and problem‑solving skills, with the ability to navigate ambiguity and drive outcomes.
  • A passion for Operational Resilience, safeguarding our customers, business operations, and strengthening enterprise‑wide resilience.
  • Risk mindset, with the ability to proactively identify, understand, discuss, and act on current and emerging risks.
  • Strong interpersonal, communication, and presentation skills, with the ability to influence and engage diverse audiences.
Benefits
  • Health insurance
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Business ContinuityCrisis ManagementOperational ResilienceBusiness Impact AnalysisThreat AssessmentRecovery CapabilitiesCrisis Management Simulation ExercisesImpact TolerancesRisk AssessmentStakeholder Engagement
Soft Skills
CommunicationCollaborationProblem-SolvingInitiativeTeam PlayerInterpersonal SkillsPresentation SkillsStakeholder ManagementFlexibilityAbility to Navigate Ambiguity
Certifications
Certified Business Continuity Institute (CBCI)Certified Business Continuity Professional (CBCP)