Mashreq

Assistant Manager – Technology, BPM, RPA

Mashreq

full-time

Posted on:

Location Type: Remote

Location: India

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Job Level

SeniorLead

Tech Stack

AzureCloudFlaskPython

About the role

  • Designs and delivers end‑to‑end AI/ML/GenAI solutions, including model development, deployment, and production‑grade implementation.
  • Builds scalable backend services and APIs using Flask/FastAPI with cloud‑native deployment on Azure (DevOps, AKS, Cognitive Services).
  • Leads PoCs and innovation initiatives, experimenting with GenAI, Agentic AI, NLP, CV, OCR, and emerging open‑source frameworks.
  • Manages AI project lifecycle and teams, overseeing development, resolving model/system issues, and mentoring junior engineers.
  • Take end‑to‑end ownership of the AI based system application’s production support, ensuring system stability, uptime, and reliability.
  • Lead and monitor system health proactively, identify recurring issues, and drive permanent fixes in collaboration with technical teams.
  • Ensure timely response and resolution of incidents, service requests, and operational issues within agreed SLAs.
  • Perform detailed analysis of incidents and problems, identify root causes, and implement preventive actions to avoid recurrence.
  • Coordinate with development, infrastructure, and vendor teams to ensure effective resolution of complex technical issues.
  • Maintain accurate documentation of incidents, RCA reports, and knowledge articles to support continuous improvement.
  • Lead and collaborate closely with business users, product owners, and technology teams to understand issues, communicate updates, and manage expectations.

Requirements

  • About 8- 10 years of experience with 4 End-to-End Implementation and various support Projects of Enterprise Software Applications.
  • Deep knowledge on technology solutions, operational process activities
  • Analytical and negotiation skills. Leadership qualities. Thorough banking applications / business knowledge. Thorough knowledge in various applications in Banking domain
  • Thorough knowledge and experience in respective areas / systems.
  • Minimum 4 to 7 years of hands-on experience in production support roles, preferably as a support lead or senior engineer.
  • Strong working knowledge of: Python Scripting
  • Flask/FastAPI with cloud‑native deployment on Azure (DevOps, AKS, Cognitive Services).
  • GenAI, Agentic AI, NLP, CV, OCR, and emerging open‑source frameworks.
  • Proficiency in Microsoft Excel, PowerPoint, and related tools for reporting, presentations, and status tracking.
  • Good understanding of Python and AI based solution and workflows.
  • Knowledge of identifying and raising alerts on application risks, failures, and performance anomalies.
  • Reasonable proficiency in English communication, both verbal and written, to coordinate effectively with business users and technical teams.
  • Ability to engage with business users during BAU activities, clarifying issues, gathering inputs, and supporting daily operations.
  • Strong sense of responsibility, ownership, and responsiveness in handling production support duties.
Benefits
  • Responsible to plan, execute, track and implement projects in liaising with technology partners from Dubai.
  • All Projects and development activities to be delivered within the base-lined schedule, budget and scope parameters, including testing & overseeing the quality and compliance controls throughout the project life-cycle.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI solutionsML solutionsGenAINLPCVOCRPythonFlaskFastAPIAzure
Soft Skills
leadershipanalytical skillsnegotiation skillscommunication skillsresponsibilityownershipresponsiveness