Mashgin

Technical Support

Mashgin

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Diagnosing and troubleshooting technical issues remotely
  • Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
  • Responding to customer escalations and inquiries related to Mashgin's hardware and software
  • Maintaining a subject-matter expert level of knowledge of deployment systems and software
  • Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
  • Reviewing and resolving issues by utilizing support documents
  • Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
  • Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

Requirements

  • Bachelor’s Degree (or equivalent experience)
  • Self-starter who is comfortable getting the job done without much assistance.
  • Relentlessly resourceful, always thinking outside the box to solve complex problems.
  • Strong communication skills.
  • Prior IT Helpdesk experience
Benefits
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Applicant Tracking System Keywords

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Hard Skills & Tools
troubleshootingtechnical supportdeployment systemssoftwarehardware
Soft Skills
self-starterresourcefulproblem-solvingcommunication
Certifications
Bachelor’s Degree