Mashgin

Recruitment

• Partnering with hiring managers and department heads to define job requirements, set recruitment strategies, and develop a strong understanding of the talent needed for various teams
• Sourcing, attracting, and engaging top-tier candidates using creative sourcing techniques (e.g., LinkedIn Recruiter, Y-combinator networking, etc).
• Managing the recruitment process from start to finish, including screening resumes, conducting phone screens, scheduling and coordinating interviews, gathering interview feedback, and facilitating offer negotiations
• Building and maintaining talent pipelines for frequently hired roles to ensure quick access to a pool of qualified candidates
• Conducting initial assessments to evaluate candidates’ skills, experience, and cultural fit
• Providing an outstanding candidate experience by guiding applicants through the recruitment process with transparency, consistency, and professionalism
• Collaborating with executive leadership on offer details, negotiating offers, and closing candidates to bring them onboard this rocketship!

Recruiter

Program Manager

• Owning mass production, quality assurance (QA) and contract manufacturing (CM) management
• Leading contract manufacturers through ramp and mass production
• Driving build readiness, production schedules, and on-time delivery
• Managing yield, capacity planning, and factory performance
• Creating and implementing scalable QA processes and quality criteria
• Defining inspection standards, acceptance criteria, and production controls
• Owning yield improvement and root cause analysis
• Driving corrective/preventive actions (CAPA)
• Establishing quality metrics that support growth and reliability
• Aligning manufacturing strategy with product requirements and business goals
• Providing clear, no-surprise updates to leadership
• Acting as the escalation point for production and quality issues

Hardware Operations Program Manager

Account Executive

• Aggressively identifying, prospecting, and closing new business across every major food service operated account nationwide
• Building strong relationships over a long-term selling cycle
• Assisting the project management, deployment, and customer success teams in execution and client retention
• Demonstrating our product suite and technology offerings to prospective clients, and becoming a product expert on the technology
• Rolling up your sleeves to get things done full cycle from cold outreach, to contract signature, to customer success and beyond

Account Executive – Vertical Expansion

Electrical Engineer

• Serving as a trusted technical expert of high-reliability, high-performance systems from concept phase to mass production
• Owning requirement definition, decomposition, and verification
• Setting the bar for hardware and software release standards and testing requirements
• Helping to rapidly prototype new electro-mechanical concepts
• Establishing requirements tools and processes including training teams on requirements best practices
• Overseeing procurement and/or manufacturing of components and assemblies

Senior Electrical Engineer

Marketing

• Maintain an annual events calendar, including budgets, goals, and results.
• Manage planning, coordination, and onsite logistics for field events in partnership with sales and marketing teams.
• Keep track of and improve Mashgin’s event materials - including booth, demo kiosks, SWAG, and signage.
• Partner with sales to keep track of results, analyze ROI, and inform future calendar decisions.

Field Marketing Specialist

DevOps Engineer

• Traveling the country launching new locations and helping customers (50-75% travel is expected).
• Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
• Respond to customer escalations and inquiries, when needed seeking partners to assist.
• Maintain a subject-matter expert level of knowledge of deployment systems and software.
• Installing kiosks to ensure our customers and clients are set up for success.
• Planning and preparing for deployments.
• Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Deployment Engineer

• Build messaging and content tailored to specific industries in partnership with GTM and product leaders.
• Support field and event marketing for the Enterprise Commerce vertical. You don’t need to be an event marketing expert, but you will need to pitch in to help us show up strong and stay on top of logistics.
• Create content that our sales team will use with customers and prospects and can be distributed to drive awareness within our ICPS.
• Partner with rev-ops and sales to ensure that we are effectively prospecting into our key ICP accounts + track success of campaigns.
• Work closely with key partners - think Food Service Operators, POS technologies, Cash Recyclers - to run co-marketing programs that drive awareness within partner organizations and customer bases.
• Partner with sales to identify candidates for social proof and case studies, interview customers, and author crisp case studies that reinforce our market message.
• Other stuff that doesn’t neatly fit into a job description and/or that we don’t know about yet. We won’t ask you to do anything we wouldn’t or don’t do ourselves, but part of being in an agile startup is learning and adapting.
• You tell us what you think can be most valuable. We’re always looking to improve and are open to feedback from all parts of the organization. Once you get a handle on things, we want to hear your voice and opinions.

Marketing Manager

Support Engineer

• Diagnosing and troubleshooting technical issues remotely
• Taking charge of customer issues from beginning to end - while working in a dynamic and fast-paced environment
• Responding to customer escalations and inquiries related to Mashgin's hardware and software
• Maintaining a subject-matter expert level of knowledge of deployment systems and software
• Leveraging chat, email, and video conferencing to help our customers with deployment systems, software, and hardware issues
• Reviewing and resolving issues by utilizing support documents
• Becoming a product expert - you'll be a go-to resource for both customers, clients, and internal team members
• Occasionally traveling the country to help deploy and launch new locations and help customers (10% travel is expected)

Technical Support

• Aggressively identifying, prospecting, and closing new business across every major ski conglomerate and independent resort in the US
• Building strong relationships over a long-term selling cycle
• Assisting the project management, deployment, and customer success teams in execution and client retention
• Demonstrating our product suite and technology offerings to prospective clients, and becoming a product expert on the technology
• Rolling up your sleeves to get things done full cycle from cold outreach, to contract signature, to customer success and beyond

Account Director – Ski Resorts

Backend Engineer

• Owning major feature development and working directly with the founders on product development from end to end
• Working with a small interdisciplinary team in hardware, software and design to build new versions of products from scratch
• Work on building new features and dreaming up new architecture to solve challenging problems
• Build backend infrastructure to perform scalable training in the cloud
• Rethinking and recreating existing codebases for scale
• Continuously improving and maintaining code that’s already in production

Software Engineer, Backend

Full-stack Engineer

• Owning major feature development and working directly with the founders on product development from end to end
• Working with a small interdisciplinary team in hardware, software and design to build new versions of products from scratch
• Work on building new features and dreaming up new architecture to solve challenging problems
• Building simple MVPs and shipping them quickly from 0 to 1
• Rethinking and recreating existing codebases for scale
• Continuously improving and maintaining code that’s already in production