Traveling the country launching new locations and helping customers (50-75% travel is expected).
Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
Respond to customer escalations and inquiries, when needed seeking partners to assist.
Maintain a subject-matter expert level of knowledge of deployment systems and software.
Installing kiosks to ensure our customers and clients are set up for success.
Planning and preparing for deployments.
Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person

Requirements

Bachelor’s Degree (or equivalent experience).
Ability and desire to travel frequently.
Self-starter who is comfortable getting the job done without much assistance.
Relentlessly resourceful, always thinking outside the box to solve complex problems.
Strong communication skills.
Ability to lift 50 pounds or more.

Benefits

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Applicant Tracking System Keywords

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Hard Skills & Tools

troubleshootingdeployment systemssoftware installationcustomer support

Soft Skills

communicationproblem-solvingself-starterresourcefulness

Certifications

Bachelor’s Degree