MASC Medical Recruitment Firm

Customer Support

• Provide one-on-one peer support through hybrid engagement to build trust, offer encouragement, and support individuals through personal goals.
• Use motivational interviewing techniques to guide members toward healthier decisions, improved stability, and increased engagement with their care.
• Assist members with navigating digital platforms, telehealth tools, mobile apps, and other technology used in their care plan.
• Document interactions, progress updates, and follow-up needs in the organization’s systems with accuracy and timeliness.
• Help members set achievable goals, build routines, and access community or social resources.
• Collaborate with behavioral health teams, case managers, or care coordinators to ensure members receive comprehensive support.
• Monitor member engagement patterns and proactively reach out when additional encouragement or check-ins are needed.
• Maintain appropriate boundaries and uphold peer-support ethics while fostering genuine connection.

Patient Support Specialist

Medical Director

• Lead and oversee all psychiatric teams providing telehealth care to older adults with SMI, SUD and dementia.
• Design, refine, and scale a nationally consistent model of value-based geriatric psychiatry.
• Drive quality improvement, compliance, and performance metrics.
• Monitor and track key quality and outcome indicators, and make necessary adjustments to the organization's plan for managing attributed population.
• Work cross-functionally – and specifically with the product and technology teams – to translate clinical and supervision workflows into the technology platform for the company.
• Lead clinical recruitment, onboarding, training and education programs.
• Develop and implement the online learning platform.
• Drive and cultivate excellence in patient care and meaning, belonging and group support across the clinical and care management teams.
• Oversee implementation and ongoing growth of the CMS Guide model and other similar payment approaches.
• Support primary care providers through training and consultation, and participate in high-risk case conferences and multidisciplinary rounds.
• Collaborate closely with the Compliance Office on development and implementation of clinical policies and risk management.
• Contribute to strategic planning, financial stewardship, and sustainable program growth including new service offerings, patient outreach, and marketing initiatives.

Psychiatrist – Medical Director

Manager

Care Manager Assistant

• Assist patients with various financial and economic needs
• Update team with important issues to patient needs that assist with overall health
• Stay up to date with knowledge in this space

ECM Lead Care Manager

Patient Care Manager

Lead Care Manager

Lead Care Manager – ECM

• Provide one-on-one peer support through hybrid engagement to build trust, offer encouragement, and support individuals through personal goals
• Use motivational interviewing techniques to guide members toward healthier decisions, improved stability, and increased engagement with their care
• Assist members with navigating digital platforms, telehealth tools, mobile apps, and other technology used in their care plan
• Document interactions, progress updates, and follow-up needs in the organization’s systems with accuracy and timeliness
• Help members set achievable goals, build routines, and access community or social resources
• Collaborate with behavioral health teams, case managers, or care coordinators to ensure members receive comprehensive support
• Monitor member engagement patterns and proactively reach out when additional encouragement or check-ins are needed
• Maintain appropriate boundaries and uphold peer-support ethics while fostering genuine connection

Peer Support Specialist

• Manage case assignments, develop service plans, track progress, and execute case closures
• Advocate for clients with advice and information about treatment options and clinical status, evaluating medical necessity and appropriating resources
• Manage the cost of care wisely, and provide timely and accurate information to payors
• Track and record case information, complete forms, and produce reports
• Facilitate care and treatment via scheduling, information sharing, and case coordination
• Assess and act accordingly in response to treatment barriers and psychosocial issues

Licensed Case Manager

• Serve as the lead clinical representative in recurring operational and strategy meetings with payer partners.
• Collaborate directly with medical directors and quality teams on care model design, performance evaluation, and program refinement.
• Participate confidently in discussions involving value-based metrics, shared savings, contract provisions, and risk-based performance indicators.
• Translate regulatory and contractual expectations into clear workflows for internal teams.
• Provide mentorship and supervision to Nurse Practitioners and interdisciplinary care teams.
• Foster a culture of accountability, collaboration, and clinical excellence.
• Guide teams toward measurable performance outcomes and coordinated care delivery.
• Support hiring, onboarding, and development of additional providers as new programs launch.
• Transition over time from direct oversight to broader strategic and organizational leadership.
• Act as the clinical liaison between payer requirements and internal operational leaders.
• Partner closely with Operations, Quality, Compliance, and Analytics to ensure program success.
• Participate in internal leadership discussions to improve processes, identify trends, and enhance program outcomes.
• Oversee quality and compliance initiatives for Medi-Cal, Medicare Advantage, and dual-eligible programs.
• Use performance data to guide decision-making, interventions, and continuous improvement.
• Support audit readiness and quality incentive program requirements.