MASC Medical Recruitment Firm

Program Manager

• Lead the development and execution of case management and wrap-around programs supporting ECM, transitional care, and high-risk population initiatives
• Direct, coach, and mentor a multidisciplinary team (RN, LCSW, CHW, non-clinical navigators) to ensure accountability, engagement, and excellence in care delivery
• Manage quality, utilization, and cost metrics across multiple payer contracts; identify performance trends and lead improvement initiatives
• Design scalable workflows, standard operating procedures, and technology integrations that enhance care coordination and compliance
• Serve as the primary operational liaison to health plans — representing the company and performance-improvement discussions
• Partner with analytics to translate insights into action, shaping strategies around HEDIS, TCM, ECM, and STAR measures
• Drive adoption of new initiatives, training, and policy updates across case management and quality teams
• Provide executive-level reporting, dashboard interpretation, and performance summaries to support leadership decision-making

Value-Based Care Program Manager – Healthcare

Manager

• Provide one-on-one peer support through hybrid engagement to build trust, offer encouragement, and support individuals through personal goals
• Use motivational interviewing techniques to guide members toward healthier decisions, improved stability, and increased engagement with their care
• Assist members with navigating digital platforms, telehealth tools, mobile apps, and other technology used in their care plan
• Document interactions, progress updates, and follow-up needs in the organization’s systems with accuracy and timeliness
• Help members set achievable goals, build routines, and access community or social resources
• Collaborate with behavioral health teams, case managers, or care coordinators to ensure members receive comprehensive support
• Monitor member engagement patterns and proactively reach out when additional encouragement or check-ins are needed
• Maintain appropriate boundaries and uphold peer-support ethics while fostering genuine connection

Care Manager Assistant

• Assist patients with various financial and economic needs
• Update team with important issues to patient needs that assist with overall health
• Stay up to date with knowledge in this space

Value-Based Care Program Manager – Healthcare

Care Manager Assistant

Lead Care Manager