Maryland Primary Care Physicians

Customer Support

• Oversee the coordination and operational standards of HEDIS outreach initiatives to ensure alignment with regulatory and contractual requirements
• Establish outreach workflows, processes, and priorities consistent with organizational goals and approved quality strategies
• Evaluates outreach effectiveness and recommends operational improvements to leadership
• Exercises independent judgment to prioritize initiatives and address operational risks or performance barriers
• Serves as a subject-matter expert on HEDIS outreach operations and provides consultation to internal stakeholders
• Acts as the primary operational liaison for outreach vendors, including review of performance reports and approval of deliverables within established parameters
• Recommend corrective actions or enhancements related to vendor performance or outreach tools
• Designs, implements, and evaluates standardized training materials and operational resources for HEDIS outreach activities
• Establishes onboarding and education frameworks to support consistency and regulatory compliance
• Reviews outreach data and reports to monitor trends, effectiveness, and opportunities for improvement
• Position requires travel to events or offices 10-25%, once a week

HEDIS Outreach Support Specialist