Martin's Point Health Care

Systems Specialist – Help Desk

Martin's Point Health Care

full-time

Posted on:

Location Type: Hybrid

Location: Portland • Maine • United States

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Job Level

Junior

About the role

  • Provides technical support and assistance to end users, including diagnosing and resolving hardware and software issues, setting up user accounts, and providing training and guidance on IT systems and applications
  • Participates in the installation, configuration, monitoring and technical support of all physical endpoints
  • Participates in the deployment and license management of all supported software
  • Provides Level One support to troubleshoot and resolve incidents
  • Accurately perform new user account creation, management, and deletion within Active Directory
  • Manages print queues and drivers according to documented processes and procedures
  • Provides excellent customer support to all technology users
  • Ensures workstation adherence to all security requirements per the Acceptable Use and Information Security Policies
  • Participates in the rotating “on call” schedule with other members of the team for providing support to the business and partners after hours and on weekends
  • Documents and maintains technical documentation

Requirements

  • Associates degree in Computer Science, Information Systems or equivalent combination of education and experience
  • 1+ years of experience in a technical support role, preferably in a helpdesk or service desk environment
  • Experience with troubleshooting and resolving IT issues related to hardware, software, networking, and other IT systems
  • MCP, ITIL, A+ Certifications are desirable but not required
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootinghardware issuessoftware issuesActive Directorylicense managementprint queue managementincident resolutionuser account managementtechnical documentation
Soft Skills
customer supportcommunicationteam collaborationproblem-solvingtraining and guidance
Certifications
MCPITILA+