Martin's Point Health Care

IT Support

• Provides technical support and assistance to end users, including diagnosing and resolving hardware and software issues, setting up user accounts, and providing training and guidance on IT systems and applications
• Participates in the installation, configuration, monitoring and technical support of all physical endpoints
• Participates in the deployment and license management of all supported software
• Provides Level One support to troubleshoot and resolve incidents
• Accurately perform new user account creation, management, and deletion within Active Directory
• Manages print queues and drivers according to documented processes and procedures
• Provides excellent customer support to all technology users
• Ensures workstation adherence to all security requirements per the Acceptable Use and Information Security Policies
• Participates in the rotating “on call” schedule with other members of the team for providing support to the business and partners after hours and on weekends
• Documents and maintains technical documentation

Systems Specialist – Help Desk