Martin Automotive Group

Bilingual

• Obtain new customers and raise CSI/SSI per company target.
• Schedule service appointments for customers.
• Create good public relations consistent with effective use of time lines.
• Update and purify customer records.
• Follow direction of BDC Manager and Sales Management team.
• Maintain a professional atmosphere within the BDC office.
• Complete all training as directed by supervisor.
• Follow policies and procedures as set forth in Employee Handbook.
• Any other duties as assigned.

Spanish Bilingual BDC Agent, Receptionist

Receptionist

• Deliver inquiries/messages intended for other sales personnel and departments promptly.
• Provide truly exceptional customer service in a fast paced work environment at a high volume dealership.
• Answers incoming calls promptly and professionally.
• Answer incoming calls in a friendly manner utilizing multi-line phone operator system.
• Identify customer needs, clarify information, direct to the appropriate department.
• Identify and escalate customer service issues to supervisors.
• Follow scripts and procedures to ensure the highest level of customer service.

Spanish Bilingual BDC Agent, Receptionist

BDC Receptionist