Martell Mumm Perrier-Jouët

Customer Success Manager

• Lead the onboarding process and design journeys that create fast, repeatable wins
• Develop tailored success plans for key accounts to optimize usage and product stickiness
• Deliver workshops, webinars, and 1:1 sessions that drive engagement and product mastery
• Track onboarding KPIs and user engagement to ensure consistent outcomes
• Monitor customer health scores and proactively address churn risks
• Drive upsell, renewal, and expansion opportunities through consultative support
• Build strong, trust-driven relationships with power users and teams
• Collect feedback, identify patterns, and collaborate with product and engineering to improve UX
• Create and maintain help docs, templates, and internal resources that scale customer education
• Manage Revio’s support experience, respond quickly and thoughtfully across channels
• Partner cross-functionally to evolve the voice of customer in product decisions