Customer Service Representative I – SHP
Marshfield Clinic Health System
full-time
Posted on:
Location Type: Remote
Location: Wisconsin • United States
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About the role
- Ensure positive customer interactions with Medicare Advantage or Commercial/Marketplace members
- Interact with members, applicants, providers, and agents via telephone
- Research and resolve inquiries in a timely manner
- Escalate complex issues to a Benefit Specialist
Requirements
- Two years’ experience with customer service
- Demonstrated proficiency with handling high-pressure situations and with verbal and written communication
- Preferred/Optional: Experience working in a health insurance call center
- Preferred/Optional: State of Wisconsin Insurance Agent’s license
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer serviceverbal communicationwritten communicationproblem solvingtime managementhigh-pressure situation handling
Certifications
Wisconsin Insurance Agent's license