Marshfield Clinic Health System

Counselor

• The Patient Assistance Counselor is responsible for interviewing, verifying insurance benefits, and following up with uninsured and underinsured patient referrals to assess and assist with their medical, social and financial needs
• The individual reviews financial assistance and medication assistance applications to ensure program and financial requirements are met
• The individual may calculate income and assets totals and determine level of financial assistance award, and medication assistance eligibility, according to protocol
• The Patient Assistance Counselor maintains a thorough knowledge of health care coverage opportunities available through local, state or federal and pharmaceutical programs and Foundation grants, and assists with outreach and enrollment to bridge patients with these resources

Patient Assistance Counselor

Auditor

• Auditing medical record documentation to determine appropriate coding/billing
• Identifying discrepancies in coding/documentation for feedback and education
• Working with outpatient visits, emergency department, and ancillary service records

Reimbursement Auditor

Therapist

• The Physical Therapist plans, interprets, and implements specific physical therapy treatment programs for patients.

Physical Therapist

Analyst

• The Charge Edit Analyst is responsible for the daily review, correction, and approval of charges in pended or assigned error reports.
• Assures accuracy of charge input into the system by daily analysis of various assigned charge processes.
• Reports charge processing/posting problems immediately to Revenue Integrity management for resolution.

Charge Edit Analyst, Remote in Wisconsin/Michigan

• Perform payment, procedural accuracy, turnaround time, compliance and operational audits
• Apply effective, appropriate and efficient audit procedures
• Collect, analyze and report findings

Claims Auditor

• Responsible for resolving variance/denials using critical thinking, analytical skills, and appropriate decision making
• Applies pertinent Marshfield Clinic Health System policies, protocols, and processes in problem solving
• Maintains a thorough knowledge of carrier policies, direct contracts, subscriber benefits, non-covered services, coding, diagnosis issues, and accounts receivable
• Expects a high degree of professionalism and accuracy regarding written and verbal communication between internal and external customers

Billing Account Analyst

• Provide evaluation, assessment, and treatment to patients in the form of individual, marital, family, and group therapy
• Conduct triage, crisis intervention, diagnosis, education, and discharge of patients
• Work with providers, professionals, and agencies to ensure continuity of care through clear communication

Clinical Social Worker, Professional Counselor, Marriage & Family Therapist

• Provides evaluation, assessment, and treatment to patients in the form of individual, marital, family, and group therapy as well as triage, crisis intervention, diagnosis, education, and discharge of patients.
• Works with providers, professionals, and agencies to ensure continuity of care through clear, appropriate, and timely communication.

Mental Health Counselor – LPC, LMFT, LCSW

Manager

• Supports leadership with the management of staff and day-to-day operations for the assigned area of responsibility
• Delivers established goals and utilizes good judgment to assess and escalate situations when warranted
• Acts as a leader by building constructive relationships and supporting department leadership in developing, setting and executing departmental goals

Assistant Manager – Radiology

Appointment Setter

• Serve as an initial contact for patients and customers, in-person and via telephone.
• Assist patients and customers in a manner consistent with Marshfield Clinic Health System customer service standards.
• Assess needs of the patients or customers to determine appropriate scheduling with health care providers.

Appointment Coordinator

• Serves as an initial contact for patients and customers, in-person and via telephone.
• Assists patients and customers in a manner consistent with Marshfield Clinic Health System customer service standards.
• Assesses needs of patients or customers to determine appropriate scheduling with healthcare providers.