Marsh McLennan

Business Process Leader – Outsourcing

Marsh McLennan

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Salary

💰 $74,600 - $139,100 per year

Job Level

Senior

About the role

  • Participate in the creation and testing of workflows, Systems, reporting and documentation for accuracy and completeness within the framework of MMA standard operating procedures and enterprise Epic.
  • Responsible for designing, standardizing, and optimizing core business processes to enable effective outsourcing execution.
  • Partner with internal stakeholders and external vendors to ensure seamless transition, governance, and performance of outsourced operations.
  • Map and improve processes for scalability, defining service delivery models, establishing KPIs and SLAs, and ensuring compliance with organizational standards.
  • Utilize agency management system, reporting tools, and other available technology and software when creating, documenting, and testing new processes.
  • Collaborate with regional training resources and other stakeholders to identify overarching knowledge gaps and ensure successful fulfillment of AMS onboarding and training needs.

Requirements

  • Minimum 5 years of experience in Outsourcing/accounting within the insurance industry
  • Proven critical thinking, analytical, and problem-solving skills
  • Strong knowledge of agency management systems (CRM, AMS, LMS, etc.), such as Applied Epic, Sagitta, BenefitPoint, AMS360
  • A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices
  • Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables
  • Demonstrated experience in effectively working with and presenting to a wide range of cross-functional work teams and leaders with multiple skill levels.
Benefits
  • Generous time off, including personal and volunteering
  • Tuition reimbursement and professional development opportunities
  • Remote work
  • Charitable contribution match programs
  • Stock purchase opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process improvementworkflow designKPI establishmentSLA establishmentcritical thinkinganalytical skillsproblem-solving
Soft Skills
organizational skillsprioritizationmulti-project managementcollaborationpresentation skills