Business Process Leader, AI – Innovation
Marsh McLennan
full-time
Posted on:
Location Type: Remote
Location: North Carolina • Texas • United States
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Salary
💰 $74,600 - $139,100 per year
Job Level
About the role
- Drive the deployment and adoption of AI-powered tools across our insurance brokerage operations
- Focus on optimizing core processes (sales, servicing, underwriting support, and claims)
- Lead end-to-end implementation of AI tools across brokerage workflows
- Identify high-impact use cases (e.g., submissions intake, quoting, policy servicing, data extraction)
- Redesign business processes to embed AI and automation at scale
- Partner with IT, data, and vendor teams to ensure seamless integration with core systems (e.g., CRM, policy admin)
- Drive change management, training, and user adoption across business teams
- Establish KPIs to measure impact (productivity, turnaround time, accuracy, revenue uplift)
- Ensure compliance with regulatory, data privacy, and risk management standards
Requirements
- 7+ years in insurance brokerage, operations, or process transformation
- Proven experience deploying AI/automation tools in business environments
- Strong understanding of brokerage workflows and systems (CRM, AMS, underwriting processes)
- Ability to translate business needs into technology solutions
- Excellent stakeholder management and change leadership skills
Benefits
- Generous time off, including personal and volunteering
- Tuition reimbursement and professional development opportunities
- Remote work
- Charitable contribution match programs
- Stock purchase opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI tools deploymentautomation toolsprocess optimizationdata extractionbusiness process redesignKPI establishmentchange managementuser adoption
Soft Skills
stakeholder managementchange leadership