Marsh McLennan

Senior Incident Manager

Marsh McLennan

full-time

Posted on:

Location Type: Hybrid

Location: Melbourne • Australia

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Job Level

Senior

About the role

  • Manage incidents end-to-end from lodgement through to closure in line with Mercer Pacific Incident Management Policy and related procedures.
  • Conduct and facilitate root cause analysis to identify preventive measures and improve control environments.
  • Oversee rectification activities including impact assessment, remediation planning, member compensation, and communication.
  • Coordinate and engage with stakeholders across multiple business functions including Risk, Compliance, GSD, Trustee Office, Product, and Technology.
  • Support reporting to regulators and internal stakeholders, draft funding submissions, and contribute to continuous improvement and coaching within the team.

Requirements

  • Relevant tertiary or postgraduate qualification.
  • Minimum 5 years’ experience in the financial services industry, preferably with knowledge of Superannuation and Insurance in Super.
  • Strong product and business acumen with proven experience leading small projects or improvement initiatives.
  • Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly.
  • Self-starter comfortable working in a small, dynamic team environment.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident managementroot cause analysisimpact assessmentremediation planningreportingfunding submissionscontinuous improvementproject management
Soft Skills
stakeholder managementinfluencing skillscommunicationteam collaborationself-starter
Certifications
tertiary qualificationpostgraduate qualification