Incident Manager
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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About the role
- Manage incidents end-to-end from lodgement through to closure in line with Mercer Pacific Incident Management Policy and related procedures
- Conduct and facilitate root cause analysis to identify preventive measures and improve control environments
- Oversee rectification activities including impact assessment, remediation planning, member compensation, and communication
- Coordinate and engage with stakeholders across multiple business functions including Risk, Compliance, GSD, Trustee Office, Product, and Technology
- Support reporting to regulators and internal stakeholders, draft funding submissions, and contribute to continuous improvement and coaching within the team
Requirements
- Relevant tertiary or postgraduate qualification
- Minimum 5 years’ experience in the financial services industry, preferably with knowledge of Superannuation and Insurance in Super
- Strong product and business acumen with proven experience leading small projects or improvement initiatives
- Excellent stakeholder management, influencing skills, and ability to communicate complex topics clearly
- Self-starter comfortable working in a small, dynamic team environment
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- Vibrant and inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
incident managementroot cause analysisimpact assessmentremediation planningmember compensationreportingfunding submissionscontinuous improvementproject management
Soft Skills
stakeholder managementinfluencing skillscommunicationteamworkself-starter
Certifications
tertiary qualificationpostgraduate qualification