Marsh McLennan

Pension Administration – Coordinator

Marsh McLennan

full-time

Posted on:

Location Type: Hybrid

Location: Dublin • Ireland

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About the role

  • Provide helpline support for a number of Client Projects regarding Scheme Benefit Changes, handling member queries via telephone and email, as required.
  • Assisting with day to day member pension plan queries over the phone and via email with the aim of resolving on first contact.
  • Resolve general Defined Benefit and Defined Contribution pension queries, as well as plan specific queries and technical queries.
  • Work with administration teams and consultants to follow up on queries not resolved in the first instance.
  • Follow-up with admin teams, consultants and members to ensure closure and satisfaction.
  • Refer members for Personal Financial Advice as appropriate and liaise with other colleagues to find a solution.
  • Encourage members to go online via the Mercer OneView website to complete actions where possible (change contributions, investment choices, personal details) and help them understand how to access their personal retirement plan information.

Requirements

  • A working knowledge of pensions – both DB and DC
  • Proven experience working in a call centre setting
  • Excellent customer service and telephone manner
  • An ability to adapt a communication style based on the member’s needs
  • An ability to work in a dynamic environment
  • An open attitude to learning new ideas/skills
  • Be flexible and be committed to the success of the team
Benefits
  • Competitive salary with annual review
  • Up to 12% pension contribution
  • Full healthcare cover
  • Study Support
  • Flexitime or flexistart
  • Flexible working/potential to work from home
  • Sports & Social clubs/Wellness Programme
  • Paid annual leave and ability to purchase additional leave days
  • Travel ticket/bike to work/dental are optional
  • Subsidised canteen
  • 35 hour working week
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
pensionsDefined BenefitDefined Contributioncustomer service
Soft Skills
telephone mannercommunication style adaptationdynamic environment adaptabilityopen attitude to learningflexibilityteam commitment