Marsh McLennan

HR Services Operations Manager

Marsh McLennan

full-time

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Supervise and develop HRSS Operations team members in the ASEAN region.
  • Manage client expectations and serve as the primary escalation point for complex cases.
  • Implement business processes and ensure compliance with regulatory changes.
  • Utilize case management reporting tools to monitor and meet Service Level Agreements (SLAs).
  • Support and manage projects and vendor relationships.
  • Develop and maintain Standard Operating Procedures (SOPs) and operational documentation.
  • Ensure adherence to compliance, regulatory, and company policies to minimize risk.
  • Collaborate with internal HRSS departments, HR partners, and Centers of Excellence (COEs) to ensure effective service delivery.

Requirements

  • Experience managing HR Services or similar operations teams
  • Strong knowledge of HR processes, compliance, and regulatory requirements
  • Proven ability to manage client relationships and handle escalations
  • Excellent communication, leadership, and project management skills
Benefits
  • Professional development opportunities
  • Flexible working arrangements
  • Health insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
HR Services managementcase management reportingService Level Agreements (SLAs)Standard Operating Procedures (SOPs)operational documentation
Soft Skills
communicationleadershipproject managementclient relationship managementescalation handling