HR Services Operations Manager
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Kuala Lumpur • Malaysia
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About the role
- Supervise and develop HRSS Operations team members in the ASEAN region
- Manage client expectations and serve as the primary escalation point for complex cases
- Implement business processes and ensure compliance with regulatory changes
- Utilize case management reporting tools to monitor and meet Service Level Agreements (SLAs)
- Support and manage projects and vendor relationships
- Develop and maintain Standard Operating Procedures (SOPs) and operational documentation
- Ensure adherence to compliance, regulatory, and company policies to minimize risk
- Collaborate with internal HRSS departments, HR partners, and Centers of Excellence (COEs) to ensure effective service delivery
Requirements
- Experience managing HR Services or similar operations teams
- Strong knowledge of HR processes, compliance, and regulatory requirements
- Proven ability to manage client relationships and handle escalations
- Excellent communication, leadership, and project management skills
Benefits
- Professional development opportunities
- Interesting work
- Supportive leaders
- A vibrant and inclusive culture
- Range of career opportunities
- Benefits and rewards to enhance well-being
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
case management reporting toolsService Level Agreements (SLAs)Standard Operating Procedures (SOPs)
Soft Skills
communicationleadershipproject managementclient relationship managementescalation handling