Business Process Specialist, Employee Health & Benefits
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Greensboro • North Carolina • Virginia • United States
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About the role
- Managing and supporting critical back-end operational functions regionally to ensure smooth and efficient workflows.
- Daily oversight of outsourcing teams, rerouting assigned tasks as needed, monitoring utilization and capacity, and leading weekly meetings.
- Maintaining and administering agency management systems and executing key finance-related operational processes.
- Educating the field on outsourcing processes and acting as a subject matter expert for operational questions.
- Supporting special operational initiatives and addressing challenges from finance, systems, outsourcing, reporting, or technology perspectives.
Requirements
- Minimum of 3 years previous insurance agency/brokerage experience in employee benefits required.
- Strong presentation and interpersonal skills required.
- Advanced knowledge of the agency operational procedures and the agency management system required.
- Effectively work in teams.
- Strong time management skills and the ability to handle multiple projects/priorities essential.
- Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future
- L&H license (or ability to obtain within 90 days) and/or equivalent job experience are a plus.
- Experience working with Applied Epic, BenefitPoint, Sagitta, Smartsheet, M365 a plus.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
agency operational proceduresfinance-related operational processesoutsourcing processesproject management
Soft Skills
presentation skillsinterpersonal skillstime managementteamwork
Certifications
L&H license