Senior Partnership Manager
Marsh McLennan
full-time
Posted on:
Location Type: Hybrid
Location: Melbourne • Australia
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Job Level
About the role
- You will be primarily focused on the day-to-day operational excellence of existing and new growth partnerships to deliver improved member, business and partnership outcomes.
- You will also be accountable for the Direct member channel, supporting the growth and sustainability of Mercer Super.
- You will coordinate Mercer’s input into the development of the annual strategic plan coordinating the support of internal functions (for example product, marketing, finance, risk & compliance) and work with the partner to develop a joint strategic plan with shared goals.
- As a senior member of the team you will support the Head of Partnerships in overseeing the partnership portfolio when required.
- Develop joint annual and long-term strategic plans and roadmaps for each Partnership and Direct including forecasting.
- Identify, design and deliver new strategic initiatives to support the Partner and Direct with growth and retention in line with strategic plan
- Lead the governance of the partnership including the operations of the governance meetings (monthly Partnership Meetings, quarterly Joint Management Committees and annual Strategic Planning).
- Understand and monitor all of MMC’s business relationships across the Partner (in the region).
- Negotiate, deliver and /or monitor commercial terms that achieve joint goals as required
- Work with the Partner to implement new propositions, encourage member engagement and growth
- Promote the uptake of digital solutions to improve member experience and deliver operational efficiencies.
- Be the designated Vendor Relationship Owner (VRO) to manage vendor risks as outlined in the policies and procedures.
- Identify, assess and deliver strategic initiatives to grow the Partnership in line with agreed business plans.
- Drive member growth through our Direct channel, including optimized interactions and communications to improve retention through to retirement.
- Work with product and marketing to deliver insightful reporting and act as an escalation point
- Ensure Mercer delivers to agreed business plans and agreements
- Lead discussions on product design and operating model changes
- Identify best practice strategies and procedures and assist the team to leverage and integrate this knowledge for the benefit of all members.
Requirements
- Proven ability to develop, implement and manage partnerships that deliver sustainable growth for the businesses and members.
- Experience in vendor governance and management using contemporary vendor management tools
- A demonstrated strong understanding of superannuation
- Demonstrated and applied knowledge of relevant regulatory and compliance frameworks
- Growth mindset to deliver a strategic growth plan with defined KPIs
- Relationship building, engagement and management
- Cross-functional collaboration (internally & externally)
- Problem solving and decision making.
- Prioritisation, time management and project management
- Communication and listening
Benefits
- health insurance
- retirement plans
- paid time off
- flexible work arrangements
- professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
vendor governancepartnership managementstrategic planningforecastingreportingproduct designoperating model changesdigital solutionsmember engagementcompliance frameworks
Soft Skills
relationship buildingcross-functional collaborationproblem solvingdecision makingprioritisationtime managementproject managementcommunicationlisteninggrowth mindset